Payments Strategy, Technical Account Manager (Arabic Speaking)

About Payrails

Payrails is a global payment software company helping leading enterprises to take control of their payment operations and maximize performance. With deep experience in the payments space and firsthand knowledge of merchants' challenges, we’ve seen how fragmented, complex, and inefficient these systems can become. Now, we are setting a new industry standard for how enterprises around the world manage and optimize payments, with more control, visibility and flexibility than ever before.

Our vision is to reimagine payments from the ground up. We are building a deeply integrated meta layer that spans the entire payment lifecycle with a modular architecture. This helps us give leading brands building blocks to craft solutions to most complex operational challenges, tailor seamless customer experiences and grow their business.

We are backed by some of the world’s top investors including Andreessen Horowitz , HV Capital , EQT Ventures and General Catalyst , who share our mission to simplify payment complexity globally.

At Payrails, we’re committed to building a team of exceptional people - not just talented, but driven to build, solve, and deliver at the highest level. Excellence isn’t just a value here; it’s a way of working. We believe that great people thrive in environments where there’s trust, clarity, and shared purpose. We work openly and collaboratively, with deep respect for each other’s craft. Everyone is encouraged to understand the bigger picture - what we’re building, why it matters, and what stands in the way. When people have that context, they move faster, take ownership, and make better decisions. We care about creating a culture where people feel inspired to do their best work and a deep sense of responsibility to help us bring our vision to life. Success at Payrails means staying focused on the problems that matter most, and executing with purpose.

Your team

Payrails is a highly dynamic workplace with our Payment Strategy Team fronting to our clients. Our mission is to;

• Deliver tailor-made and innovative solutions to complex merchant requirements, pain points, and use cases

• Provide best-in-class onboarding experience and service to our merchants

• Optimize payment performance and amaze our merchants with data-driven insights and growth opportunities in the Fintech sector

• Follow the latest Fintech trends to improve our offering and empower our clients’ growth

• Help our customer base grow and provide innovative solutions to their problems

Our Team offers you the opportunity to work alongside a group of highly ambitious and knowledgeable people and the freedom to make your own impact. You as our Technical Account Manager, Payment Strategy will be driving our customer experience to ensure success.

How you will make an impact

• You will develop and articulate the end-to-end customer transformation journey and create future roadmaps and architectures with deep 3rd-party integrations in play

• You will lead strategy engagements with our merchants to align to business priorities and design technical solutions by performing in-depth customer discovery, executive briefings, readouts, presentations, and solution demos

• You will lead every merchant integration from a technical perspective

• You will provide expert guidance and troubleshooting assistance to clients, addressing their technical inquiries, resolving issues promptly, and ensuring minimal disruption to their payment infrastructure through deep understanding of their integrations and how our products work together

• You will provide valuable insights into optimizing payment solutions, encompassing checkout experiences, authentication, multi-channel payments, payouts and marketplace solutions

• You will develop and maintain onboarding and implementation guides, technical specifications, and troubleshooting procedures

• You will collaborate cross-functionally with Go-To-Market, Product, and Engineering teams to deliver gold standard customer experiences and drive continuous improvements for our merchant-based

• You will foster long term user relationships that grow loyalty

• You will be identifying and leading growth opportunities and developing strategies to increase customer satisfaction and retention

• You will travel to customer sites as needed to oversee on-site installations and provide technical support

• You will gather feedback from our customers and translate it into actionable insights for product improvement and development.

What we are looking for

• You have 5+ years of experience in Technical Account Management or similar roles, preferably in Enterprise-level, client-facing environment.

• You have a professional command of communicating in English and Arabic.

• You have a proficient comprehension of the software development lifecycle and intricate API architectures

• You excel at technical troubleshooting and possess experience interfacing with technical teams

• You excel at identifying and articulating practical solutions for complex integration challenges, ensuring effective communication with all stakeholders in a highly consultative and proactive manner

• You have a track record of delivering customer value, outcomes, and results that closely align with customer objectives. You feel energized by the challenge of solving difficult user-related problems

• You are familiar with SQL and comfortable building basic queries and modifying more complex ones

• You have in-depth Knowledge of the Enterprise Technology Ecosystem. Profound understanding of how various applications, such as ERP, CRM, Billing, Tax, and legacy systems, interact within an enterprise technology ecosystem

• You have an exceptional ability to communicate technical concepts clearly and effectively to both business and technical stakeholders, showcasing excellence in both written and verbal communication

• You have executive engagement skills and presence, with an ability to establish strong relationships with key decision-makers and build credibility at all levels

• You have effective group-facilitation skills and confidence in proposing and leading customer meetings to gain strategic footing and pursue opportunities

• You have strong organizational and time management skills, with the ability to effectively manage competing priorities while handling multiple strategic opportunities and customers

• You have prior experience working in fintech and ideally, with payments

What we offer

• High impact and high velocity environment with the most talented and ambitious people you will ever work with

• A chance to shape the story of a company and a category from the ground up

• Real ownership. You’ll have the freedom and trust to build, test, and take lead

• A product used by the best brands around the world

• Visa and relocation support for you and your family where required

• Hybrid working with an office in the heart of Berlin

• Regular team events, activities and off-sites

• Discounted Urban Sports Club membership

• Competitive salary and equity package

• 27 days of annual paid vacation