Implementation Manager (f/m/d*)

Welcome to your Kenjo application journey

Wait, who’s Kenjo?

A bunch of entrepreneurial dreamers, who really think they can create a better world. Does that sound too crazy?

Kenjo is an innovative all-in-one HR Software that makes the lives of employees, teams, and HR better and easier. With Kenjo, HR teams can efficiently recruit candidates, manage everything from employee documents, on/off-boarding, time off, as well as employee pulse surveys and feedbacks to improve overall engagement. All this, so teams can have more time to focus on the most important asset of every company, its people.

Our vision is to improve the relationship between employees and employers.
Essentially make people get up in the morning looking forward to contributing to society

How will you contribute to our mission?

As a Implementation Manager (f/m/d*), you will be responsible for working directly with Kenjo’s customers to ensure their success implementing Kenjo, as a trusted advisor, helping their business grow. You will strive to deliver helpful and humanly support experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how Kenjo works.

Through working closely with your team, you will be the voice of Kenjo and champion our customers’ needs that will strive to help build Kenjo Support a positive and inclusive environment for customers.

Your main responsibilities are:

• Develop a deep knowledge of the Kenjo platform to remove technical barriers for our customers and help them navigate with the variety of tools within Kenjo
• Guide our newest customers from setting up Kenjo for the first time to go-live through 1:1 sessions and structured onboarding sequences
• Partner and advocate first contact resolutions and take ownership of all customer queries throughout the implementation phase
• Advice specific customer segments on upgrading and expansion paths throughout their journey with Kenjo
• Become a Kenjo expert with the ability to answer any and all questions in regards to our platform in order to foster adoption and prevent customer churn
• Gather customer feedback and pro-actively translate it into improvement opportunities for the Product, Marketing, Growth or Customer Success teams to drive customer satisfaction levels to a top-notch standard
• Serve as a role model and trusted advisor on the team showcasing ownership of even the most complex and sensitive issues

Can you be the next Kenjonita?

To be successful at this position, we think you should be/ have:

• German at C2 level and fluent English
• 3+ years experience in customer implementation / support / success in the IT/SaaS industry or HR sector.
• Excellent communication skills in both writing and speaking: Be professional and friendly
• Confidence working with customer-related KPI such as TTV, NDR, FCR among others
• A strong work ethic: commit to quality and deliver without supervision
• Find creative problem solving fulfilling & challenging
• A knack for explaining tech to non-tech people with an unwavering positive attitude and a love for helping others succeed
• A natural problem solver, who can think under pressure and flourishes in a fast-paced environment
• A healthy sense of humor & the talent for out-of-the-box thinking

(Almost) convinced?

Ok, that is not all, we also offer:

• Great offices located in Berlin and Madrid
• Home office/ Remote flexibility
• Lots of ownership and space to grow
• Challenging environment
• Frequent feedback
• Clear goal setting
• Learning and development budget
• Team buildings and activities

Our guiding principles:

We are honest about who we are and convince customers through our vision & product
Our values tell us how to make decisions on a daily basis. Excellence over quick and dirty, authenticity over fake it til you make it, generosity over stinginess.
Results are important. They bring the resources which allow us to do what we are doing. We believe though that it’s worth nothing, if we don’t do it positively and treat each other with dignity, love, and respect.
We truly believe in equal chances for everybody and think that diversity is one main strength of our team

P.S If this sounds interesting, please feel free to apply! Studies by several different sources have shown that on average men will apply for a job if they meet 60% of the application requirements. Women/non-binary people will seek to match a much higher percentage of requirements before applying. If you're not sure you're the right fit, apply anyway and let us know what you bring to the table.We'd love to hear from you!