Investor Operations Lead (m/f/d)

Join the team rewriting the rules in private markets.

Moonfare delivers what few others can: the highly sought-after funds and hidden-gem investments that go beyond what most private banks offer. Every opportunity is subjected to a ruthless vetting process; the bar is unforgivingly high. The result? Institutional-quality portfolios for investors who demand more.

Our team combines finance veterans with talent from tech, consulting, law and industries you'd never expect. Headquartered in Berlin, we operate from eight offices across Europe, the US and Asia.

If you're ready to build what's next in private markets, let's talk.

Investor Operations Lead (m/f/d)

As Investor Operations Lead, you will build the servicing engine that keeps every Moonfare investor ready-to-invest, compliant, and expertly served, acting as Moonfare's 1st line of defence, partnering directly with our Compliance team (2LoD) and our Commercial leadership, and leading a team of 6–7 across three functions: Investor Regulatory Operations (1LoD), Investor Payment Operations, and Investor Services.

This is a player-coach role. You will set direction for the function and be genuinely hands-on where it matters most: reviewing complex MiFID II procedures and handling sensitive investor escalations. We are looking for a leader who treats regulation as a design constraint to engineer around, not a wall to hide behind, and who coaches their team to do the same.

You Will:

• Lead and develop a team of 6–7 Moonfarians across 3 domains:
• Regulatory Operations: keeping every investor in a compliant, ready-to-invest state to unlock seamless follow-on investments and distributions
• Payment Operations: integrity of investor cashflow, payment records, controls, and audit trails that satisfy both regulators and sophisticated investors
• Investor Services: reactive servicing for the existing investor base, with SLA frameworks and quality programs matched to a sophisticated private markets audience
• Design and own the 1LoD controls framework: audit-ready, defensible, and evolved alongside the Compliance team (2LoD) as regulation changes.
• Set the standard for how regulated processes are executed at Moonfare: KYC/AML, client professional classification and the judgment to translate abstract CSSF and BaFin/GwG requirements into clear, actionable workflows.
• Partner with AI and R&D to design and govern AI-augmented onboarding and servicing workflows. This is a material part of the role, not a side project, with clear human-in-the-loop checkpoints for regulated processes.
• Hold rigorous vendor oversight across our KYC Provider and Fund Administrator, evolving both from tactical execution to SLA-driven governance, with custodianship of the golden source of investor data.
• Own the selling vs servicing framework with Commercial: clean handoffs, reactivation triggers surfaced to Commercial teams and CRM maintained as the single source of truth.
• Act as the Voice of the Investor in senior forums, translating what your team sees on the ground into concrete product and commercial decisions.

The Next Moonfarian:

• Experience as a player-coach Track record building or scaling a small ops team (5–15 people) in a regulated environment. You have built and scaled a reactive servicing or support function before: SLA frameworks, quality programs, capacity models, tiered escalation paths, and coverage strategies for sophisticated clients.
• Direct operational experience Spanning regulatory onboarding (KYC/AML/suitability), capital call and distribution processing, or investor servicing at scale. You are energised by being hands-on in complex cases, not only by managing. You are as comfortable reviewing a complex capital call exception or a borderline MiFID II classification as you are building the playbook and team that prevents the next one.
• Regulatory fluency & compliant creativity You have hands-on familiarity with MiFID II professional classification and the judgment to translate abstract German (GwG/BaFin) and Luxembourgish (CSSF) requirements into clear, actionable instructions for investors and internal stakeholders. You treat KYC and regulated processes as puzzles to be solved, not hurdles to be placed in front of investors.
• 1LoD ownership You have designed or run a controls framework, not just operated within one. You distinguish clearly between 1LoD and 2LoD, and you welcome oversight rather than resist it. Comfortable as the buffer between compliance and investor-facing functions, able to hold tension without capitulating to either side.
• Principles over tasks & AI-native mindset You design scalable processes that reduce manual drag rather than accumulating one-off workarounds. You evaluate every recurring task through the lens of "should a human still be doing this?" You have hands-on experience deploying automation, AI, or agentic workflows to eliminate manual work in a regulated context.
• Vendor management Proven track record holding external providers (KYC, fund administrators) to high operational standards through SLAs and governance, evolving both from tactical execution to SLA-driven governance, with custodianship of the golden source of investor data.
• Investor empathy Genuine empathy for the investor experience: you have handled sophisticated client escalations and can describe what you learned.

If you feel you do not meet all of the requirements, we still encourage you to apply!

Invest in Yourself:

• Ownership and Impact: you are empowered to bring ideas, make decisions, and see your work directly contribute to Moonfare's success.
• Transparent Environment: we believe in open communication. You will receive regular updates on company strategy, performance against our KPIs, and key business decisions.
• Personal Growth: we support your development with an individual growth budget of €1,500 or 2% of your base salary (whichever is higher).
• Invest in Your Future: we support your long-term financial goals with a company pension scheme, providing a 20% employer contribution.
• Relax and Recharge: you start with 25 vacation days and receive one additional day for each year of tenure, up to a maximum of 30 days.
• Daily Lunch: enjoy a free lunch every day in the Berlin office, with a weekly changing menu that includes salads, curries, pastas, and a variety of vegan and vegetarian options.
• Subsidised Public Transport: we support your commute with a monthly subsidy for the Deutschland job ticket.
• Fitness and Wellbeing: stay active with a subsidised Urban Sports Club membership, giving you flexible access to a wide variety of sports and wellness activities across Germany.
• A Culture of Excellence: join a team of ambitious, smart, and committed professionals who are passionate about revolutionising private market investing.

Our Values:

• Client-Centric Focus: our clients come first, Moonfare comes second, and we prioritise ourselves third. Putting clients first means creating value for them is essential. Placing Moonfare second signifies that our individual professional future at Moonfare depends on the company's commercial success. Prioritising ourselves third reflects our humility in putting clients and Moonfare before personal interests.
• Commitment to Excellence: we pursue excellence and honour our promises. We hold ourselves to the highest standards, taking responsibility for our failures, and celebrating our successes. We commit to deadlines and stick to them, and we learn from our mistakes.
• Win together: we are here to win and to celebrate our collective achievements. We are mission-focused and think and act like owners. We exemplify the attitude we expect, and each of us commits to do what it takes to succeed.
• Growth and Merit: we foster personal growth, but each of us earns our place as a Moonfarian through merit. We hire, retain, and develop exceptional people and invest in empowering them to excel. We must all earn our place at the table every day.

We understand the important role that diversity plays in our success. Different backgrounds, experiences and ideas push us further and raise the bar. We're committed to developing an inclusive and safe culture where everyone — regardless of colour, race, religion, sex, origin, sexuality, disability, marital status, citizenship or gender identity — knows that they are an integral part of the team and can bring their full potential to their work.

*Minimum investments vary according to jurisdiction.