(Junior) Student Experience Manager (w/m/d)

We are looking for a student experience manager to support our clients in further education programs. As part of this role, you will work closely with our community and Chloe, the Education Program Lead.

This role is a great fit if you:

• highly passionate about education, learning and development
• genuinely care about people and see every interaction as an opportunity to make someone's day easier
• take ownership without being asked twice
• love structure and keeping track of the details others miss
• communicate clearly and warmly, whether it's a Slack message or a tricky phone call
• are comfortable wearing multiple hats in a fast-moving startup

This role is not a fit if you:

• don’t get energy from communicating with others
• need someone to tell you what to do next
• find admin work draining rather than satisfying
• treat community management as a box-ticking exercise

What we do

Fired Up offers free upskilling courses and career development programs for people in professional transition, free for anyone registered as unemployed in Germany. We believe everyone deserves a second chance to reinvent themselves professionally. Our small, driven team in Berlin is growing, and you could be part of it.

Tasks

Your job (concrete, not buzzwords)

Student support & communication

You're the go-to person for students throughout their journey with us. You handle questions, personal challenges, and day-to-day needs via Slack and phone. With warmth, professionalism, and a knack for knowing when to escalate.

What you need: Empathy, clear communication, calm under pressure

Retention tracking & documentation

You keep an eye on student engagement – quiz submissions, attendance, and progress – and follow up proactively when something looks off. You also own official documentation: attendance records, certificates, and compliance paperwork.

What you need: Attention to detail, organisational skill, comfort with spreadsheets and digital tools

Community management on Slack

You manage our student and alumni community on Slack: structure, guidelines, policies, and engagement. You're the person who keeps the vibe alive and makes sure no one falls through the cracks.

What you need: Community instincts, initiative, a human touch

Events & alumni program

You plan and run photo shootings, alumni and student events – from finding a date that works, to sending invites, to making sure people actually show up. Over time, you'll help grow and shape the whole events program.

What you need: Coordination skills, reliability, follow-through

AZAV documentation

You manage the AZAV documentation and follow up monthly on attendance reports, making sure we stay compliant and nothing gets missed.

What you need: Accuracy, familiarity with regulatory or compliance documentation (or a willingness to learn fast)

Requirements

What you bring

Must-haves:

• Warm, professional communication – you make people feel seen and supported
• 1–2 years of experience in education, customer service, student support, community management, or a similar role
• BA degree (ideally in Education, Pedagogy, or a related field)
• Fluent German and good English, written and spoken
• Structured, self-directed work style – you don't need hand-holding to figure out the next step
• Comfort with digital tools: Slack, GSuite, Notion, HubSpot (or similar CRM)

Nice-to-haves:

• Experience in education, EdTech, or coaching environments
• PM experience
• Background in event coordination
• Familiarity with AZAV or German vocational training frameworks

Dealbreakers:

• You're not a people person
• You need micromanagement to stay on track
• You find admin work beneath you
• You primarily want to work conceptually or strategically

Benefits

What we offer

Culture:

• No BS, no hierarchy – we talk to each other, not about each other
• Real flexibility – remote-first, flexible hours, one office day per week in Berlin Mitte
• Impact – your work directly shapes the experience of people rebuilding their careers

Structural:

• 28 vacation days
• Structured onboarding over the first month – you won't be thrown in the deep end

Apply – our process

1. Send us your CV or LinkedIn profile feel free to include a short note about when you could start
2. If your profile is a fit: a short VideoAsk with 3 questions so we can get to know you beyond the CV
3. 30-minute conversation with Malte and Clara – we go deeper into the role
4. A visit to our office with a case study and meet Program manager Chloe , ideally on a team day, so you get a real feel for what it's like to work with us