Data Analyst (m/f/d)

We are FORLIFE! We are passionate about developing, manufacturing, and distributing stoma, incontinence, and wound care products, as well as supportive products for enteral nutrition. Our ambitious goals have helped us become one of the leading suppliers of medical devices in Europe. At our modern production site in Berlin-Adlershof, over 150 employees work to identify and meet the needs of patients and healthcare professionals.

Your Tasks:

• Direct to Consumer(DtC) project support: Contribute to the development and execution of our DtC initiative — including setup, insights on consumer behavior, and performance tracking
• CRM data cleansing & consistency: Ensure high-quality customer and device data by identifying and resolving duplicates or gaps in our CRM system
• Customer segmentation & analysis: Deliver targeted segmentation and behavioral insights to support commercial, marketing, and clinical strategy
• Master data quality assurance: Maintain and improve product and customer master data across internal systems, hospitals, and patient portals
• Dashboard & report creation: Build intuitive dashboards (Power BI, Excel) to support decision-making with relevant KPIs, trends, and user metrics
• Process improvement: Collaborate with Sales, R&D, and Support to optimize CRM workflows and ensure data governance and compliance
• Go-to data resource: Serve as the central contact point for business stakeholders who need analysis, reporting, and structured data support
• Support strategic and clinical initiatives: Provide data and insights for product launches, service evaluations, compliance reporting, and patient-focused initiatives

Your Profile:

• 2–4 years of experience in data analytics or business intelligence, ideally in healthcare, pharma, or another regulated industry
• Proven ability to manage projects and drive deliverables independently across multiple functions
• Strong stakeholder management skills — able to collaborate with commercial, clinical, technical, and leadership teams
• Hands-on experience with CRM systems (e.g. Salesforce, SAP, Dynamics, or similar)
• Strong skills in Power BI, Excel, SQL, and Python
• Experience or interest in DtC analytics, customer behavior, or e-commerce tracking
• Interest in AI tools such as Microsoft Fabric — Microsoft’s unified platform for analytics and BI
• Strong analytical mindset and confident communicator
• Degree in Data Science, Statistics, Biostatistics, or related field
• Being Fluent in English is a must, German a plus

Our Benefits:

• Meaningful work – Your work contributes to the reliable manufacture and use of vital medical devices.
• Great team: A motivated and helpful environment that supports you.
• Company pension plan with a 20% employer contribution for a secure future.
• Special payments in accordance with the company agreement.
• Individual training opportunities to promote your professional and personal development.
• Business bike leasing for environmentally friendly and healthy mobility
• Regular team events to promote strong and collegial cooperation
• Mobility or sports subsidy: Choice of subsidy for BVG ticket or Urban Sports Club