Global Logistics Performance Lead

🚀 Global Logistics Performance Lead 🚀
📍 Location:  10783, Berlin
💖 Department: Operations
📅 Position type:  Full time, hybrid

The role

We’re looking for a data-savvy and commercially minded Global Logistics Performance Lead to elevate the efficiency, reliability, and cost-effectiveness of MPB’s international logistics operations.

This is a high-impact individual contributor role, responsible for analysing logistics data, optimising courier performance across the UK, EU, and US, and delivering measurable cost reductions. If you thrive in a fast-paced environment and are passionate about using insight to drive smarter logistics operations, we’d love to hear from you.

You’ll be at the heart of our logistics ecosystem—turning complex data into actionable improvements and leading courier performance projects from discovery through to implementation

What you will be doing

• Own courier performance data across all global regions (UK, EU, US) and maintain accuracy and timeliness of reporting.
• Transform insights into impact by identifying inefficiencies, reducing costs, and supporting informed decision-making.
• Analyse and model cost impacts using Excel, Tableau, and other reporting tools.
• Review courier contracts, invoices, and rate cards to uncover savings and anomalies.
• Deliver logistics initiatives end-to-end—from discovery and planning to stakeholder alignment and results tracking.
• Present risk assessments and findings clearly to senior stakeholders and teams.
• Solve courier-related issues (e.g. failed deliveries, late-in-transit) with structured problem-solving methods.
• Collaborate cross-functionally with Ops, Finance, Product, and Engineering teams.
• Monitor courier KPIs and proactively manage risks and escalate issues.
• Maintain documentation like the Courier Service Matrix and stakeholder updates.
• Track and respond to delivery-related NPS trends to support improvements in customer trust.

What we are looking for

• Strategic communicator who can explain complex insights and logistics risks to senior stakeholders.
• Data analysis expert, fluent in Excel/Google Sheets, and familiar with Tableau or similar visualisation tools.
• Courier cost optimisation experience, with a strong understanding of rate card and contract analysis.
• Project ownership and delivery skills, with the ability to independently lead initiatives from start to finish.
• Commercially aware problem solver, confident in evaluating trade-offs and recommending business actions.
• Operational knowledge of how logistics impacts cost, customer sentiment, and NPS.
• Cross-functional team player, comfortable collaborating with multiple departments and external courier partners.
• Organised and outcome-focused, thriving in dynamic, fast-paced environments.
• Language skills: Fluent English is required. German proficiency is a plus.

Our Values; applied

🌍  Better, Connected:  Collaborates cross-functionally with different departments to align logistics strategies globally, building stronger and more inclusive partnerships across regions

💡 Empowering and Empowered :   Operates with autonomy and accountability, making confident, data-driven decisions that influence courier performance and customer outcomes

🔎 Insight-driven :  Leverages data analytics and courier performance metrics to identify trends, mitigate risks, and drive strategic logistics decisions that improve customer trust.

🌱 Agents of Change: Champions courier innovation and leads continuous improvement projects that proactively address inefficiencies in logistics operations

🌟 Focussed on Excellence:  Maintains rigorous reporting standards and clear stakeholder communication to consistently deliver quality outcomes and operational improvements

🚀 Passionately Ambitious:  Drives high-impact logistics improvements through bold, data-informed initiatives that enhance delivery performance and cost efficiency across global markets

About MPB

We are MPB, the largest global platform for used photography and videography equipment. Our platform transforms the way that people buy, sell and trade in photo and video kit. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro.

We recognise the benefit of inclusive practices to better build a diverse community here at MPB. Our commitment to ensuring inclusion fuels and connects us as one with the diverse community of visual storytellers that we serve.

MPB customers come from all walks of life, and so do we. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of family makeup, race, sexuality, religion, gender identity, disability or age. At MPB, every employee has the opportunity to make an impact and grow.

Benefits

We support our staff and their careers in every way we can and we offer the following benefits:

• You’ll get 20 days of statutory holiday, plus 8 additional days from us—with the option to buy up to 5 more each year + 2 days of volunteering leave + 1 day a year to focus on your well-being
• Urban Sports Membership discount
• Retirement & pension plans
• BVG ticket discount (50%)
• MPB Employee discount and uplifts
• Employee Assistance Programme (EAP)
• Learning Management System (the "MPB Learning Lab")- You'll have access to thousands of free courses to up-skill in any areas you'd like, personal or professional
• Enhanced paid parental leave
• Summer and winter employee events
• Financial assistance scheme
• Milestone Gifts - €150 Amazon voucher to celebrate the arrival of your new baby; €150 Amazon voucher for you and your partner when you tie the knot or enter into a civil partnership
• Dog friendly office