B2B Senior Travel Agent with German

Position: Senior Travel Agent
Location: Berlin, Germany (Hybrid work model with one day per week onsite)
Employment: Full-time
Compensation: Base salary

Key Responsibilities:

• Provide high-quality travel support via chat, phone, and email channels.
• Keep up to date with travel suppliers, destinations, and internal platforms to deliver precise assistance.
• Assess customer needs, urgency, and preferences promptly to suggest appropriate travel solutions.
• Accurately handle bookings for hotels, flights, car rentals, and train journeys.
• Guide customers on using self-service options within the Navan system and its mobile application.
• Ensure responses meet agreed service level standards in a timely manner.
• Comply with company procedures and client-specific policies, respecting global regulations.
• Report relevant feedback and insights to internal teams to aid in performance tracking and process refinement.
• Participate actively in team meetings covering products, travel partners, and industry developments.
• Stay informed about latest travel industry standards and best practices.
• Maintain consistent attendance, complete required training, and meet performance goals.

Candidate Qualifications:

• Native or fluent German speaker, both written and spoken; proficient English (minimum B2 level).
• Prior experience in customer service roles, preferably in travel and hotel sectors.
• At least one year of hands-on experience with GDS platforms such as Sabre, Amadeus, or Galileo is required.
• Results-oriented with a strong focus on performance metrics.
• Excellent communication skills for personalized verbal and written interactions.
• A cooperative team player who values collaboration and constructive feedback.
• Comfortable with digital tools including Gmail, Zendesk, Slack, Salesforce, and proprietary travel service platforms.
• Able to commit to the first 10 weeks of employment without taking leave (except weekends).
• Working hours from Monday to Friday, 7 AM to 7 PM.

Advantages:

• Competitive compensation aligned with experience, skills, and performance.
• Work within a vibrant, creative, and supportive team environment.
• Access to professional development resources and tools.
• Comprehensive medical, dental, and vision insurance options.
• Paid parental and bereavement leave.
• Subsidized transport benefits.
• Mental health support and connectivity allowances.
• Additional employee perks.

Commitment to Diversity, Inclusion and Equal Opportunity within B2B Travel

We welcome applicants from all backgrounds, identities, and experiences. Our recruitment is people-centred, and we actively champion a fair, inclusive process for everyone. Your lived experience and cultural understanding are assets we value.

Interested? Please email your CV and a short cover message in English or German, explaining why you're excited to help businesses travel smarter with Salve.Inno.