Revenue Operations Specialist (m/f/d)

At Superchat, we're rebuilding how businesses talk to their customers. The phone call, the contact form, the support ticket: all of it is being replaced by messaging and AI. We're building the platform that runs underneath.

Founded in 2020, Superchat has become the platform of choice for 10,000+ businesses worldwide , from globally recognized brands like Allianz, Auto1, Enpal, Danone, and GASAG to the small businesses, dental practices, and one-person startups that need to look bigger than they are. Today, millions of messages flow through Superchat every single day .

We started as a unified inbox: one place for every channel a customer might pick, WhatsApp, email, SMS, Instagram. Then ChatGPT happened, and the second chapter began: AI agents that respond across chat, email, and voice at the quality of the best human teams.

We're 100 people , profitable , and have raised €18M in funding (last round 4.5 years ago, we've been growing on our own money since). Headquartered in Berlin.

As a Revenue Operations Specialist, you keep our day-to-day operations running smoothly - maintaining, monitoring, and troubleshooting the systems and tools (like HubSpot and Chargebee) that the business relies on every day. You make sure processes work as they're supposed to, catching issues early and keeping things reliable for the teams who depend on them.

Who We Want

Systems Thinker. You naturally see inefficient processes and think about how to redesign them into scalable, automated systems.

Hands-on Builder. You've owned CRM systems, built workflows, fixed data issues, and enjoy solving operational problems end-to-end.

Ownership Mentality. You take responsibility for outcomes, proactively identify problems, and follow through until they're solved.

Data-Driven Operator. You use data to make decisions, value accuracy, and understand the importance of high-quality CRM data.

Process-Oriented. You enjoy documentation, governance, and creating repeatable processes that scale across the business.

Curious & Adaptable. You learn new tools quickly, embrace AI, and enjoy experimenting with new technologies and ways of working.

Collaborative Communicator. You work effectively across Sales, Marketing, Customer Success, Product, and Engineering to deliver solutions.
You are fluent in written and spoken English; German is a plus.

Who We Don’t Want

Uses tools without hands-on depth.
You use CRM and AI tools but lack hands-on experience building automations, configuring systems, or solving operational problems end-to-end.

Struggles with cross-functional GTM processes.
You find it hard to understand how operational decisions ripple across the wider GTM motion and the business as a whole.

Uses AI for simple tasks only.
You use tools like ChatGPT or Claude for basic tasks but don't think critically about how AI can automate workflows, improve efficiency, or create leverage.

Weak communicator and influencer.
You struggle to communicate ideas clearly, influence stakeholders, or translate complex technical concepts into simple, actionable recommendations.

Your Day To Day

Systems Administration & Operational Support (~ 45%)

• You own HubSpot configuration, including properties, objects, pipelines, lifecycle stages, permissions, automation, and platform governance.
• You design, build, and maintain workflows and integrations across HubSpot, Make, n8n, Chargebee, Superchat, Slack, and other GTM tools.
• You handle day-to-day RevOps requests, troubleshoot system issues, maintain existing automations, and support GTM teams with operational needs.

Data Quality & Governance (~ 20%)

• You maintain data integrity through deduplication, enrichment, lifecycle management, documentation, and governance processes.

Reporting & Analytics (~15%)

• You build dashboards and reports that provide stakeholders with actionable insights into pipeline, customer lifecycle, and operational performance.

Process Improvement & Projects (~ 20%)

• You partner with Sales, CS, Marketing, and Operations to map processes, identify bottlenecks, and implement scalable system improvements.
• You lead RevOps initiatives from requirements gathering through implementation, testing, rollout, documentation, and stakeholder enablement.

Stakeholders

RevOps: Your peers and manager to collaborate on projects and daily initiatives

Why People Choose Us

• We believe in the power of in-person collaboration: You'll work with your team from our Berlin office at least three days a week. Some of the best ideas happen when we're in the same room - decisions are made faster, we learn from each other, and we grow stronger as a team.
• We're an international team with diverse cultural backgrounds and languages. Openness, mutual respect, and the exchange of different perspectives shape the way we work together.
• We value ambition and drive. We're looking for people who take ownership, show initiative, and are excited to grow quickly.
• We work with a high degree of ownership and a strong learning mindset. Asking questions, staying curious, and continuously improving are part of our everyday culture.
• We care deeply about humility and teamwork. No egos, open feedback, and a willingness to learn from one another matter more to us than titles.

Benefits & Culture

• Choose between an Urban Sports Club or John Reed membership, or a public transport pass/Dance subscription.
• Regular company-wide and team events.
• An annual €500 learning and development budget that you can use for conferences, courses, books, career coaching, and more.
• An inclusive and exciting startup culture that supports rapid professional and personal growth.
• A beautiful office in the heart of Berlin (Prenzlauer Allee 242) with free snacks, drinks, and top-notch equipment.

We want to build a community, not just a company.

Creating an environment where people genuinely enjoy spending time together is important to us - whether that's through HYROX training, golf, beer pong tournaments, running clubs, Warhammer, weekend activities, or any other community you'd like to build here.

We believe that diversity makes companies stronger. We welcome applications from everyone, regardless of gender, background, nationality, or religion. Feel free to apply - we'd love to hear from you!

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**We look forward to receiving your application! **