Customer Support Manager (f/m/x)

At Seven Senders, we connect people and markets, making international shipping a simple matter.

We are the leading platform for cross-border parcel delivery in Europe. We support e-commerce companies in successfully implementing their growth and internationalization plans and connecting millions of consumers with their desired products. Whether the focus is on speed or cost efficiency, we provide direct access to Europe's premier local carriers. Responsible for the daily end-to-end supply chain from the warehouse to the customer's doorstep, we ensure the parcels reach their destination efficiently and reliably.

Our mission is to connect markets with unparalleled ease using our innovative platform, which combines the best European delivery services with local logistics expertise. Since Johannes Plehn and Thomas Hagemann founded the company in Berlin in 2015, we've grown into a dedicated team of over 220 professionals. Today, we're proud to serve renowned clients such as ASOS, Shop Apotheke and Tamaris, continually advancing our journey as a European operating champion.

Job Description

At our company, we're passionately committed to exceptional customer support. Our Customer Support team is responsible for handling written inquiries from our B2B customers and logistics partners. In your role as a Customer Support Manager, you will focus on targeted responses to these inquiries. Additionally, you will drive initiatives to enhance customer satisfaction, offer professional and efficient service.

The essence of your role 

• Manage and direct customer inquiries and expectations.
• Handle package claims comprehensively, from customer notification to payout.
• Work closely with our insurance partner to ensure smooth claim processing.
• Collaborate cross-functionally to resolve complex escalations and continuously improve customer-facing processes.
• Support the onboarding of new customers through training and guidance.

Qualifications

This is what you need to succeed

• Completed vocational training or a university degree.
• Experience or interest in ticket handling and customer support in a B2B setting.
• Proficient in standard MS Office applications.
• Good communication skills in both written and spoken German (B2+) and English (C1+); French is a big plus.
• Knowledge of the logistics industry is a plus.

Additional Information

What we offer:

Flexible & Hybrid Work: Our office is at Alexanderplatz; we have a hybrid working model with flexible remote-office set-up and working hours. And if you wish, you can work from almost anywhere for up to 2 months per year.

Benefits: We offer company lunches twice per month, a corporate benefits platform, and German & English language courses .

Mission Zero: Climate-neutral and long-term impact. With our green initiatives, we are reaching climate neutrality for ourselves, and hopefully, we're inspiring the entire logistics sector to join us to create a sustainable future.

Vibrant Culture & Community: We embody collaboration, open doors, and no-fuss results focus, and we are successful with our data-driven and efficient working approach. We like to celebrate and come together, and we strive for a workplace buzzing with energy and camaraderie, highlighted by regular team events, BBQs, and company-wide celebrations.

Inclusive Environment: We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender identity, age, or disability.

If you meet the above

qualifications

and are excited about the opportunity to join our team, we encourage you to submit your application today. Please scroll down to submit your English CV. We look forward to hearing from you!