Customer Success Manager (Germany)

About Magma Math

Magma is one of the world’s fastest-growing and most celebrated edtech companies, transforming math education through the power of AI. Our platform turns handwritten solutions into digital insights, empowering teachers to focus on creativity and deeper learning - while giving them real-time visibility into student progress.

The result? More inclusive, engaging, and effective math classrooms for all learners.

But we’re not just building better tools. We’re tackling one of the biggest challenges in global education: math underperformance. With 1 in 5 students globally struggling in math - a subject that forms the backbone of so many career paths - we believe the opportunity to improve outcomes at scale is massive.

We’re already the go-to solution in thousands of schools - and we’re just getting started. As we expand rapidly across the U.S. and Europe, we’re building a team as ambitious as our mission: to help millions of students unlock their full potential in math.

The Role

At Magma, our Customer Success team is where the action happens - we’re closest to our users and obsessed with helping them get maximum value from the product. We’re looking for a driven, curious, and highly organised person who thrives on juggling multiple projects, building relationships, and making things happen.

As our first Customer Success Manager in Germany, you won’t just join the journey - you’ll help shape it. Your primary mission is to ensure Magma is successfully adopted in our partner schools and districts. You will support teachers, students, and school leaders (local authorities and private school organisations) in getting the most out of the platform. You’ll build strong, lasting relationships at every level, ensuring high engagement and satisfaction over time.

This is a hands-on, high-impact role where no two days look the same. You’ll own the entire customer journey, from onboarding to long-term adoption, lead engaging training sessions (both virtual and in-person), and regularly step into classrooms to see Magma in action. You’ll also work across systems, customer data, and technical operations - including user management, rostering, troubleshooting, and analysing usage data to drive decisions and improve customer outcomes. You’ll be the voice of our customers internally, turning insights into action and helping shape the future of the product. If you love building while flying, this role is for you.

Who You Are and What You Bring

To succeed in this role, you should:

• Have high energy, be outgoing, and thrive in fast-paced, social environments

• Have experience delivering excellent service and exceeding expectations

• Be self-driven, solution-oriented, and patient

• Build strong, trust-based relationships with ease

• Passionate about helping others grow and confident speaking to larger groups

• Be a team player, as a CSM works closely with all teams in the organization

• Have a technical skill set you can apply both in your day-to-day work and when developing and refining best practices

How to Be Successful

• You bring energy, initiative, and a hands-on mindset to everything you do

• You bring a "no task too small, no challenge too big" attitude

• You stay calm under pressure and know how to juggle competing priorities

• You build trust quickly and create strong relationships with educators and school leaders

• You’re confident leading trainings, workshops, and conversations with different audiences

• You thrive in fast-moving environments where collaboration and adaptability are key

Requirements

• A proven track record in Customer Success or other customer-facing roles

• Fluent in German (native or C1-C2) and English

• Exceptional communication and relationship-building skills - confidence in engaging educators and stakeholders to drive long-term success

• Ready to work hard, move fast, and grow fast

• A bachelor's degree or equivalent

• Nice to have: startup experience and a background in education or pedagogy

What we offer

• Play a key role in an exciting journey. We are a young company with ambitious targets and meaningful goals

• Fantastic colleagues in a fun environment with great opportunities to learn

• Competitive remuneration

• Annual company trip

• An opportunity to work on a meaningful mission and have an exceptional impact on education, society and how children learn math across the world
  

Start : As soon as possible

Office location : Friedrichstraße 68, 10117, Berlin

Note: We practice a 5-day in-office policy, and we look forward to working together closely with you

Our Recruitment Process

1. Screening interview

2. Trajectory interview

3. Focus interview

4. Bar raiser

#LI-MAGMA