🇩🇪 German Team Lead

Ready to lead, support and grow a German team?

At MakesYouLocal, we help ambitious e-commerce brands grow across borders. Germany is one of our key growth markets , and our German team plays a central role in that journey. We’re now looking for a German Team Lead who wants to help grow both the team and the market .

This role combines people leadership with hands-on operational e-commerce work. You’ll take responsibility for a growing German team and actively contribute to strengthening MakesYouLocal’s presence in Germany. You will work closely with well-known brands, build strong relationships, and expand your professional network in one of Europe’s most important e-commerce markets.

You’ll be responsible for a German team consisting of:

• E-commerce Managers (client-facing, strategic and optimisation-focused)

• E-commerce assistants (Customer service, translations and back-office tasks-focused)

If you enjoy motivating people, ensuring quality, and still being close to the business and the clients, this role is for you 🚀

Your role – leadership with impact

Team leadership & responsibility

• Lead and support a German team across two different role types , ensuring clarity of expectations and strong collaboration

• Create a motivating, safe and friendly work environment where people grow and succeed

• Hold monthly 1:1s , give continuous feedback and support individual development

• Proactively address issues and ensure concerns are heard and resolved

Quality, performance & delivery

• Ensure team members are prepared for their tasks and deliver on time and at the expected quality

• Monitor team KPIs (both quantitative and qualitative) and take action when needed

• Take overall responsibility for the quality of the team’s work , with shared feedback loops on translations, customer service and localisation tasks

• Act as an escalation point when things get complex

Resource planning

• Ensure the team has the right number of people with the right skill set

• Maintain a high billable percentage while balancing workload and well-being

• Collaborate closely with Operations teams and other Team Leads

What we’re looking for

• Native German speaker with a strong understanding of German consumers

• Minimum 12 months in team leadership or people management with demonstrated leadership qualities

• Excellent English (C1/C2) for daily collaboration in an international team

• Strong leadership skills with a positive and motivating mindset

• Confident decision-maker who can analyse situations and act

• Able to give feedback in a constructive, clear and motivating way

• Genuinely interested in helping people grow and celebrating team success

What it’s like working with us

We take our work seriously – but not ourselves. You’ll join an international, informal and ambitious company where people support each other, share knowledge and celebrate wins.

You’ll work closely with colleagues across Copenhagen, Berlin, Vilnius and Brno, and be part of a culture built on trust, ownership and collaboration.

This is not a “manage from a distance” role – you will be working out of our office in Berin.

What you’ll get

• Full training in our tools, methods and leadership approach

• A role with real influence on people, quality and client success

• Career development support (1:1s, leadership sparring, development plans)

• Profit-sharing – because your work matters

• Office-based work (typically 4 out of 5 days)

• Social Club access: parties, game nights and good vibes

Ready to lead and grow with us?

Send us your application and CV – we’re excited to meet you.

About MakesYouLocal 🌍

Founded in Copenhagen in 2010, MakesYouLocal helps webshops expand into new markets and succeed once they’re there. We combine strategic guidance with local knowledge and hands-on support, enabling our clients to grow with confidence in new markets.

What makes us different? Our native teams 💬. With over 120 e-commerce experts based in Copenhagen, Berlin, Vilnius, and Brno, we bring cultural insight, localisation skills, and customer service to the table, all in the local language. We’ve helped more than 400 webshops go cross-border, and we’re just getting started.

From the first strategic decisions to daily webshop management and customer service, we’re with our clients every step of the way – making international growth feel a little more local ✨

We value diversity 🙌

MakesYouLocal is proud to be an equal opportunity employer. We hire based on skills, potential and passion, no matter your background, gender identity, religion, age, or orientation. If you’re excited about this role but not sure if you tick every box, we’d still love to hear from you 💌