Customer Support & Account Manager

For our client in Germany-Berlin , we are recruiting a Stock Contributor Relation Support&Account Manager .

About the client

A global leader in digital creativity and marketing solutions, empowering brands and individuals to bring ideas to life through powerful tools and platforms, this innovative company drives the digital experiences we see daily, enabling creators, marketers, and IT professionals to craft captivating content and seamless online interactions. Known for setting digital standards, it fosters a creative culture, inspiring users worldwide to redefine what’s possible and fueling the future of digital expression.

Location: Berlin

Work model : hybrid (1-2 days/week onsite)

Mandatory language: English

Contract term: 18 months

Duties:

• Support the company's Stock Contributors via Email, Ticket and Chat with technical and aesthetic questions and in all matters concerning the company's Stock contributor portal;
• Be available as Point of Contact in community forums and interact with the community;
• Collaborate with internal teams to identify process and feature improvements;
• Tasks related to the company's Stock contributor support can be assigned;
• Act as Point of Contact for a selected List of the company's Stock Artists and set them up for success.

Skills:

• Bachelor's degree or equivalent;
• Minimum 2 years of customer service or account management experience;
• Excellent written and verbal communication skills in English (additional language is a plus);
• Strong ability to evaluate creative quality;
• Experience handling relationships through tools such as Salesforce or other CRM Tools;
• Highly organized and detail-oriented;
• A hardworking, responsible, creative and entrepreneurial mindset;
• Confident handling of PC/Mc, proficient in MS Office;
• Familiarity with Adobe Creative Cloud (Mainly Adobe Illustrator CC and Photoshop CC).

Bonus points:

• Existing relationships with the art community (graphic designers, agencies, illustrators, artists etc.);
• Familiarity with content licensing, intellectual property and third-party rights and the Stock industry.