Business Operations Analyst - Transformation (m/w/d)

About us

YouLend is a rapidly growing FinTech that is the preferred embedded financing platform for many of the world’s leading e-commerce platforms, tech companies, and Payment Service Providers. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding, to their merchant base, without capital at risk. 

We are owned by the leading Private Equity company, EQT, and have grown +100% year-on-year since 2020. We are headquartered in London, UK, but are also present in several European countries as well as the United States where we service our partners, including eBay, Amazon, Just Eat, Shopify, and Stripe. 

Over the past year, the importance of the EU market – including Germany – has increased significantly alongside strong growth in financing volumes. By 2026, YouLend expects the total fundings in this region to more than double through new and existing partners. To support these growth ambitions, YouLend has decided to open a new office in Germany.

Requirements

The Role

You will join YouLend’s Berlin office as a ‘Business Operations Analyst’, supporting the continued growth of our EU Operations function (80+ people expected across Sales, Customer Service and Credit Operations). In this role, you will play a key role in strengthening operational excellence, improving business intelligence, and driving scalable growth through data.

You will act as the on-the-ground support and sparring partner to Team Leaders and Managers, quickly resolving requests and implementing policy and process changes on a local level. The role requires strong analytical and problem-solving skills, excellent stakeholder management capabilities, and the ability to operate independently with a proactive, “get it done” mindset.

Responsibilities:

• Take full ownership of driving operational excellence across EU Operations, with performance measured through conversion, efficiency, quality, and compliance outcomes
• Lead local execution of transformation initiatives, ensuring new processes, tools, and policies are effectively implemented and embedded across EU Operations
• Act as an on-the-ground operational support function and sparring partner to HoDs, Team Leaders, and Managers
• Drive a strong “get it done” culture, ensuring initiatives move from concept to execution with clear accountability
• Drive forward KPI reporting and monitoring across the teams to enable better performance tracking (e.g. building and maintaining dashboards) and to identify process gaps and work with the team to close them
• Own real-time optimization and updates in the CRM tool to increase operational efficiency, including customer-facing communication strategies (e.g. automated emails, call scripts and texts)
• Help take new products, partners, and markets from zero to one

The ideal candidate will have the following skillset:

• 1+ year experience or internships in project management, preferably from fast-paced environments such as consulting firms, start-ups, or scale-ups is preferred
• Strong analytical and problem-solving skills, with basic proficiency in tools like MS Excel
• Effective written and verbal communication skills
• Willingness to learn and support change management processes
• Familiarity with or interest in learning data manipulation tools like SQL, Python, or R is a plus
• You are proactive, eager to learn, and take initiative to get things done
• Fluent in German and English

Benefits

Why YouLend?

• We have built powerful solutions, secured major partnerships, and are growing at exceptional speed
• The global growth opportunity is substantial — YouLend is still in build mode, and this is just the beginning
• You will join the fastest-growing part of the business and play a key role in building and scaling our newest office in Germany

Significant Growth Potential

• Strong growth (>100% YoY since 2020) → clear perspectives for salary, bonus, equity, and career development
• Financially strong thanks to private equity backing
• Part of the Banking Circle Group with a fully licensed bank in Luxembourg – enabling expansion into complexly regulated markets

Motivating Work Environment

• A top-level team that pushes each other and thrives on direct feedback
• Strong, transparent culture – we stick together
• High degree of autonomy; results matter
• Data-driven work style, minimal bureaucracy, fast pace

Start date: As soon as possible

Salary: Competitive market salary plus bonus

Location: Berlin, Germany (office-based role)