Manager, Enterprise Applications Services

Job Description

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Job Description

We are on the lookout for a Manager, Enterprise Applications Services to join our Enterprise IT Solutions team and play a pivotal role in driving our company's efficiency and productivity. You'll lead the strategic management of our core enterprise applications, fostering innovation and delivering exceptional IT experiences across all business functions. If you're a passionate problem-solver with a desire to make a tangible impact in a dynamic, international environment, we want to hear from you.

Your mission:

• Lead the full lifecycle management of our key enterprise applications (Atlassian, Google Workspace, Slack), including evaluation, implementation, and optimisation (Tier 2/Tier 3 support for platform-related issues and requests).

• Cultivate strong vendor relationships and drive strategic partnerships to enhance application functionality and support. Manage cost-effective licensing negotiation within strategic partners and internal cost allocation.

• Champion stakeholder satisfaction by ensuring seamless application delivery, proactive support, and effective change management. Maintain optimal application performance and availability, taking ownership of incident and release management processes.

• Enforce rigorous security standards and compliance with relevant regulations and organisational policies. Develop and manage the enterprise applications budget, ensuring cost-effective resource allocation and forecasting.

• Balance strategic leadership with hands-on technical oversight, providing guidance and support to a team of 6 application specialists. Create and maintain documentation, training materials, and self-service resources to enhance user experience. Ensure the “follow the sun” support model across different locations, adhering to aggressive SLAs.

• Provide mentorship to team members, promote knowledge sharing and professional growth.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience (5+ years in enterprise application management for organisations with 10,000+ users).

• Proven expertise in business process analysis, requirements gathering, solution design, and vendor management. Demonstrated experience leading and developing application delivery teams.

• Strong project management skills, with a track record of delivering complex projects on time and within budget. Excellent time management and organisational skills, with the ability to prioritise and manage multiple projects independently.

• Exceptional communication and interpersonal skills, with the ability to build strong relationships and collaborate effectively across teams. Deep understanding of enterprise application security best practices.

• Experience with Atlassian, Google Workspace and Slack administration and best practices.

• Proven ability to drive Power User Community deployment and management across multiple entities at a global scale.

Additional information

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.

Additional Information

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at [email protected] it in your application.

Severely disabled applicants with equal qualifications will be given preferential consideration.

You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.