Community & Hospitality Working Student at Impact Hub...

Impact Hub Berlin is looking for Community & Hospitality Working Student to create a welcoming atmosphere where members feel seen, supported, and inspired to connect. At the same time, you ensure smooth daily operations and strengthen the community through personal interactions, structured processes, and engaging programming.

About Impact Hub Berlin

We empower entrepreneurs and organisations to create innovative solutions for people and the planet. Since 2014, we foster an impact-driven community, host a creative space for engaging events, and run social innovation programmes. As part of the Impact Hub global network, made up of 100+ locations and more than 25,000 members, we’re locally rooted and globally connected in our mission to help achieve the UN’s Sustainable Development Goals.

We are Europe’s largest Impact Hub – a 3,500m2, circularly-built and run coworking space in Berlin, Neukölln – and we want you to be a part of making impact work.

Your deliverables

• Creating a welcoming atmosphere that helps members feel seen, supported, and inspired to connect.
• Ensuring daily operational excellence of the coworking space (cleanliness, supplies, atmosphere, readiness).
• Facilitating seamless member onboarding and offboarding through admin support and in-person guidance.
• Resolving day-to-day member inquiries across platforms (in-person, phone, email, online tools).
• Representing Impact Hub Berlin’s values by actively engaging with the community and fostering a sense of belonging.
• Monitoring and maintaining digital community tools, ensuring accurate member data and smooth functionality.
• Supporting community programming, from events to informal moments that deepen member engagement.

Your qualifications and skills

• Warm and proactive communication : ability to make people feel heard, informed, and welcomed.
• Detail-oriented organizational skills: keeps track of systems, tasks, and space operations without dropping the ball.
• Digital fluency : confidence using various digital platforms (CRM, Slack, Notion, etc.) to support workflows and community interactions.
• Service mindset: ability to empathize with member needs and respond in a calm, solution-oriented way.
• Time management: ability to prioritize and act effectively during peak and quiet times alike.
• Fluent in English and A2 / B1 in German is a must, fluency in both is a strong plus
• Community mindset: believe in the power of people coming together, and find joy in helping others connect.
• You are a student , preferably enrolled in a long-term degree program, and are able to stay with us for an extended period of time. If you are studying social sciences, tourism, hospitality, or event management, that's even better.

What you can expect to learn in this position

• Community Management & Engagement : nurturing a member-based ecosystem with care and intention.
• Purpose-Driven Hospitality : Delivering service with intention in a mission-driven space.
• Problem-solving on the spot : hinking and acting quickly when unexpected and conflicting needs arise.
• Using collaborative digital tools : gaining hands-on experience with new platforms and softwares.
• Operations & Space Management : understanding how physical environments shape customer experiences and how to optimize them.
• Cultural Intelligence : learning to communicate across cultures in a diverse international community.
• Team collaboration: working with people from around the world across functions and formats to make things happen.

What’s in it for you

• A part-time position (20 hrs/week) starting as soon as possible in Berlin, Neukölln.
• Purpose-driven work within the world’s largest network for impact innovation, with over 25,000 members and 100+ locations worldwide.
• The freedom to work autonomously and build up your own ideas in an entrepreneurial environment.
• Being able to develop within a dynamic (and growing) team built around trust, collaboration, and courage.
• Access to a fully equipped and sustainably run coworking space in Berlin with refreshments, regular community meals, and events.

Excited to create impact together?

If you’re interested in joining us, please fill out our application form. You can contact us through the chat if you have any questions.

Impact Hub Berlin is committed to creating a diverse and inclusive environment and team in which equity is at the forefront. We value diversity through ethnicity, colour, religion, gender, gender identity or expression, sexual orientation, national origin, ability, or age and we strongly encourage BIPOC individuals to apply. Please let us know if you have any specific needs regarding this application process.

We look forward to receiving your application!