Customer Success Engineer (m/w/d)

Turbit develops and researches AI services for renewable energy assets and has established itself as a market leader in AI-based operational management of wind turbines in Europe.

Tasks

• ​Be a Trusted Partner : Develop strong relationships with wind park operators and maintenance teams. Understand their technical and operational goals and challenges, and proactively guide them on how to best leverage Turbit.
• Drive Customer Value : Monitor customer engagement, identify areas where customers can get more value, and execute initiatives that drive product adoption and long-term satisfaction.
• Onboarding & Enablement : Manage the onboarding process end-to-end. Customize onboarding plans, train users, and ensure a smooth handoff into active usage.
• Education & Engagement : Regularly engage with customers through check-ins and trainings. Empower users through our tools, best practices, and structured education.
• Technical Knowledge : support our customers to monitor and analyze faults, failures, and anomalies that Turbit detects with Turbit AI-Monitoring system.
• Feedback Loop : Capture feedback from customers on their experience with Turbit, and collaborate with Product, Engineering, Marketing and Sales teams to influence roadmap priorities and improvements.
• Communication & Documentation : Ensure clear and professional communication across all touchpoints. Maintain customer records, track goals, and document key learnings.
• Process Improvement : Constantly evaluate and enhance Customer Success processes, training materials, and engagement strategies to scale our impact.
• Escalation & Support : Triage and route complex technical issues to the relevant teams while keeping the customer informed and confident.

Requirements

You have a background in mechanical engineering or a related field.

• You are a recent graduate of an engineering degree (preferably Industrial or Mechanical Engineering or related). As our clients are primarily wind park operators and owners, a solid understanding of wind turbines is essential to effectively support and grow customer relationships.
• You are really passionate about bringing value to customers and have a strong motivation to act independently on your own (you have the drive to reach out to customers).
• You are fluent in both German and English (Our customers speak mostly German and English).
• You love analytical thinking and have shown in the past that you are excellent at it.
• You are eager to find a solution in difficult situations.
• You have an open personality and positive charisma.
• You are passionate about renewable energy.

Benefits

You'll be part of a startup making a significant impact. Our mission is to increase the efficiency of the renewable industry through our expertise. We deeply value a culture where teamwork and mutual support empower each individual to take ownership and succeed with confidence. ​

• We are a diverse team that believes in the power of diverse people, perspectives, and experiences.
• Beautiful modern office in the heart of Berlin.
• Home office and "work from where you want" culture.
• Lunch Benefits.
• Regular Team Events.
• Free urban sports membership in Germany.
• Personal development budget to help you realise your potential.
• Capital Forming Benefit.
• Be creative and bring your ideas to life in an environment that cherishes innovation.

Does this sound like you? Then send us your application letter with a full CV. We look forward to getting to know you.