Operations Manager / Specialist Real Estate

Setting HQ is Berlin's premier boutique office provider, connecting businesses with innovative workspace solutions across the capital. Since 2014, we've been bridging the gap between traditional real estate and modern workplace needs, helping over 3,000+ companies find their perfect office space. From independent spaces and private offices to traditional setups and open workspaces, we specialize in flexible office solutions that foster thriving cultures and vibrant communities.

Our mission is simple: make space work . We transform, broker, and create office spaces that allow businesses to reach their maximum potential, with zero commission and 100% market coverage. Based in the heart of Berlin, we're passionate about helping entrepreneurs, creators, and innovators find spaces where they can do their best work.

We're seeking a detail-oriented Operations Manager to join our dynamic team and support our Head of Operations in delivering exceptional service to our partners and clients. This role is perfect for someone who thrives in a fast-paced environment, loves problem-solving, and wants to be part of Berlin's innovative real estate scene.

You'll be the operational backbone supporting our Operations team, ensuring smooth day-to-day operations while maintaining our high standards of partner satisfaction and operational excellence.

Tasks

Partner Support & Communication

• Assist in responding to partner requests within our 2-hour internal SLA
• Support incident management for operational and customer support areas
• Own collaboration with internal teams for handback and handover processes
• Maintain clear communication channels with partners and stakeholders

Process Improvement

• Identify opportunities to streamline operational workflows
• Assist in implementing new operational procedures and standards
• Support training initiatives for operational processes
• Contribute to operational efficiency improvements

Documentation & Reporting

• Track and report on operational metrics and KPIs
• Update and maintain operational records (office setups, damages, maintenance contacts)
• Support documentation of handback processes and damage assessments

Administrative Operations

• Support the preparation of payment reminders and follow-up processes
• Help maintain vendor and contractor databases
• Support operationalising general office administration and operational tasks

Requirements

Essential Requirements

• 1-3 years of operations, administration, or customer service experience
• Strong organizational skills with exceptional attention to detail
• Excellent fluent written and verbal communication skills in German . Proficiency in English is a strong plus.
• You have the ability to execute, manage time-sensitive tasks in a fast-paced, highly entrepreneurial environment
• Problem-solving mindset with ability to work under pressure
• Team player who can also work independently

Benefits

Be part of the future : An underserved space that is traditional in all sense, we are on a mission to redefining the future of office spaces

• Performance based bonus scheme
• Flexible work hours : We value effectiveness, over number of hours spent in the office
• Team culture : Be part of a team who value in person collaboration and results; alongside other things we also have events like Wednesday team lunch

We strive for simplicity and thus also in the hiring process. The process is 3-fold

1. Get to know - Krishna | 30 Minutes
2. Cultural Fit - Johnathan | 30 Minutes
3. Get to know our processes & spaces - Krishna & Isabell | 60 Minutes
4. Offering & Joining