Global Services Engineering Competency&Learning Mgr

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

The Services Engineering Competency, Learning & Academy Manager is responsible for defining and deploying the global competency and learning strategy, while leading the Services Engineering Academy and contributing to the WCE (World Class Excellence / Engineering Excellence) program.

The role ensures alignment between:

• Business priorities and Services Engineering performance
• Competency frameworks and role/job architecture
• Learning programs, Academy offerings, and WCE capability requirements

The objective is to build a high-performing, standardized, and future-ready Services Engineering organization, aligned with transformation and operational excellence initiatives.

Key Responsibilities

Competency Management

• Define and maintain competency frameworks (technical, transversal, leadership)
• Ensure alignment with job library and role definitions
• Lead competency assessments and gap analysis
• Identify capability gaps impacting services delivery

Services Engineering Academy

• Define and lead the Services Engineering Academy strategy and governance
• Structure Academy portfolio:
  • role-based curriculum
  • certification programs
  • onboarding & induction journeys
• Ensure strong alignment between Academy content and competency frameworks
• Build and animate a global trainer and SME network
• Drive adoption, engagement, and visibility of the Academy

Learning Strategy & Deployment

• Define the Services Engineering learning roadmap
• Translate competency gaps into actionable learning programs
• Build structured learning paths by role and seniority
• Deploy global blended learning solutions

Contribution to WCE Program

• Support the deployment of the WCE program within Services Engineering
• Translate WCE standards into capability development requirements
• Ensure alignment between competency frameworks, learning programs, and WCE priorities
• Support the integration of WCE practices into Academy and training solutions
• Contribute to capability maturity tracking and continuous improvement initiatives
• Collaborate with WCE / Excellence teams to ensure consistency across initiatives

Stakeholder & Ecosystem Management

• Collaborate with:
  • Services Engineering leadership
  • HR Business Partners
  • Talent & Learning teams
  • WCE / Excellence teams
  • SMEs and site representatives
• Animate global expert and learning communities

Transformation & Continuous Improvement

• Support Services Engineering transformation initiatives
• Introduce innovative learning approaches
• Foster a continuous learning culture aligned with WCE principles

Key Deliverables

• Services Engineering competency framework
• Learning strategy and roadmap
• Services Engineering Academy structure and portfolio
• Role-based learning paths and certification programs
• Competency gap analysis and dashboards
• Capability development support aligned with WCE program

Key Interfaces

• Services Development Leadership Team
• HR Business Partners
• Talent Management & Learning
• Global & regional Academy stakeholders
• WCE / Excellence teams
• SMEs and expert networks

Candidate Profile

Education

• Master’s degree (Engineering, HR, Business or equivalent)

Experience

• Strong experience in:
  • Learning & Development
  • Competency Management
  • Academy or capability building
• Experience in engineering or services organizations
• Exposure to operational excellence / WCE-type frameworks
• Experience in global matrix environments

Skills & Competencies

Technical

• Competency frameworks & assessment methodologies
• Learning strategy and curriculum design
• Academy management
• Knowledge of Engineering environment
• Understanding of operational excellence frameworks (WCE or equivalent helpful)
• LMS and digital learning tools

Transversal

• Strategic thinking and business alignment
• Strong stakeholder management
• Program management
• Data-driven mindset (KPIs, analytics)
• Communication & influencing

Leadership

• Ability to lead transversal initiatives
• Capability to federate global networks
• Change and transformation mindset

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.​