Romanian-speaking Customer Service Agent (f/m/d)

Are you ready to change the market?

PAIR Finance has been setting new standards in digital debt collection since 2016 - data-driven, empathetic and successful. With our AI-based technology, we analyze individual payment situations and design an automated but always personal approach. In this way, we not only enable higher repayment rates, but also maintain trust between debtors and our clients.

We are currently looking for a Romanian-speaking Customer Service Agent (f/m/d) to join our Collection team in either Berlin, Germany; Warsaw, Poland or Vienna, Austria. In this role, you will mainly work on incoming requests from B2C-consumers from Romania, leveraging your fluency in Romanian to deliver exceptional customer service.

This is a great opportunity to become part of our international team that is revolutionizing the traditional debt collection industry through innovation and passion. Apply now and join our team in Warsaw.

What you can do with us:

• Confidently communicate with Romanian consumers (B2C) via telephone, email, chat, and letter, providing solution-oriented and competent handling of their concerns.
• Efficient processing of files and maintenance of CRM systems.
• Work closely with colleagues in the Collection Team across the PAIR Finance group and other departments.

• Collect valuable feedback from clients and consumers to support the improvement of our technology and services.

What you should bring for it:

• Mandatory business fluent communication skills in Romanian and very good English skills, Polish language skills are a plus.
• Relevant experience in B2C customer service, ideally with a focus on receivables management/debt collection.
• Passion for contributing to fast-paced environments and to continuously improve processes and standards.
• Good MS Office skills and a passion for new technologies such as AI.
• Please note that all candidates must be located in Warsaw, Berlin or Vienna and possess a valid work permit to be eligible for this position.

Transparency, Execution, Ownership, Customer Centricity, Innovation, and Integrity are important to us, and we at PAIR Finance embody these values. Do you find yourself in these values? Then become part of our team and complement us with your individual motivation and character!

Our offer for you:

• Good salary for your strong performance
• Exciting and diverse responsibilities that offer a steep learning curve and continuous growth.
• Individual development offers as well as a transparent, appreciative feedback culture for your personal development
• Flexible working hours, plus 26 vacation days to support a healthy work-life balance.
• Good salary for your strong performance
• International team of skilled professionals and industry experts, creating an inspiring and collaborative network.
• Enjoy regular team events and biannual parties in Berlin, Germany where our HQ is to foster a strong connection and celebrate our shared success.
• Hybrid working model - enjoy flexibility with a blend of remote work and in-office collaboration at our modern Warsaw/Berlin/Vienna locations.

Who is your contact person?

Your contact person for this position is Jasmin Baldrich . If you have any questions, feel free to reach out via email ( [email protected] ) - we are looking forward to hearing from you! For more information about PAIR Finance and career opportunities, please visit our website and our careers page.

About us

We are rethinking debt collection with our digital debt collection solution, characterized by our high customer orientation and efficiency standards. By using artificial intelligence, we are combining technology with behavioral science and so we are able to contact customers individually and in a simple way throughout the entire collection process.

Strengthened by one of the most renowned private equity firms in the fintech sector, Pollen Street, as well as partnerships with other investors such as Zalando Payments and finleap, PAIR Finance offers an excellent opportunity to dive deep into and actively shape the fintech industry.

PAIR Finance is an equal-opportunity employer. We value a diverse team and an inclusive culture. We welcome applications from all qualified individuals regardless of ethnicity, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, or disability.

For more information about PAIR Finance, visit and and

Do you want to find out more about PAIR Finance and the position? We are happy to answer your questions and also to receive your application!