Lifecycle Marketing Expert - CRM

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .

Position: Marketing Expert — Lifecycle (AI Agent Environments)

Type: Contract

Compensation: $60–$100/hour

Location: Remote

Role Responsibilities

• Design task briefs based on actual lifecycle or CRM marketing work. Define the task's true test, including planted issues and strong practitioner decisions.
• Specify necessary documents, dashboards, personas, and tool states for realistic task versions.
• Write or review reference answers and criteria distinguishing strong from plausible-but-wrong responses.
• Review AI agent attempts and evaluate them against your standards.
• Diagnose issues from messy or conflicting data, prioritize, make tradeoffs, plan, execute, QA, reconcile, triage, escalate, research, evaluate, report, and orchestrate multi-step work across several tools.

Qualifications

Must-Have

• Hands-on practitioner experience in lifecycle, CRM , or retention marketing.
• Comfortable with an ESP , a CRM like Salesforce , and product analytics like Amplitude .
• Clear written reasoning to explain decision-making.

Preferred

• Experience building AI training environments , RL environments , or simulated case studies.
• Rubric Academy or Rubric Bootcamp certification.

Screening

• Applicants complete a short multiple-choice knowledge screener specific to this sub-domain before review.

Application Process (Takes 20–30 mins to complete)

• Upload resume
• AI interview based on your resume
• Submit form

Resources & Support

• For details about the interview process and platform information, please check:
• For any help or support, reach out to: [email protected]

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.