Senior Customer Success Manager

Join our global force of 500+ innovators, blending the latest in tech with the greatest in soundtracking, from our Stockholm HQ to offices in London, New York, Los Angeles, Berlin, Oslo, and Seoul. We’re an industry leader with a startup mentality. We take what we do seriously, but we don’t take ourselves too seriously. Creating and collaborating to transform the sound of streaming, content, and culture. Come join us— and let the world feel your work.

We are strengthening our global Enterprise Sales Organization with a customer-centric Senior Customer Success Manager to secure mutually successful business relationships and grow our business with a portfolio of Epidemic Sound’s most strategic enterprise clients.

You have extensive experience from building long term strategic value with enterprise customers from roles such as Customer Success/Account/Client Relationship Management.

Our Enterprise customers include brand, production companies, advertising agencies and digital publishers.
The role

• Develop trust and foster relationships with a portfolio of large clients by delivering an exceptional customer experience and defining measurable mutual success plans with clear outcomes and deliverables

• Identify, drive and close new business opportunities within client portfolio

• Be customer obsessed and work strategically towards feature and overall product adoption

• Work strategically and creatively with clients to become their soundtracking partner

• Serve as the link of communication between key customers and internal teams collaborating closely with Tech, Product, Music, Analytics and Marketing

• Resolve any issues and problems faced by customers to build and establish trust

• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

• Be a thought leader, driving key improvement projects and supporting the development of your peers

• Stay up to date with trends and best practices within the field

Your key responsibilities include:

To truly succeed in this role, you have a background in complex B2B Customer Success/Account/Client Relationship Management. You are passionate about creating value and the best possible outcome for your customers, as well as growing business and negotiating with senior decision makers.

Driven and with a commercial mindset, you create trust and relevance by understanding the customer needs, business and use cases to establish yourself as a trusted advisor. You are a self-starter with a can-do attitude, and your impeccable social skills turn strong relationships into solid business opportunities. You have an interest in music and the content creation world and experience with music licensing is meritorious.

Requirements:

• An active interest or experience working in music and/or media, licensing or video is required

• 6+ years experience in Enterprise focused roles managing complex client relationships

• Experience from working with Global Brands

• Strong track record of meeting and/or exceeding retention and growth targets

• Fluency in German and English, both verbal and written

• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels

• Adaptive and not afraid of change within a rapidly growing company

• Bachelor's degree or the equivalent relevant work experience

Equal opportunity employer

We believe that bringing people together from different backgrounds, experiences and perspectives makes for a healthy workplace, a more successful business and a better world. We value diversity and encourage everyone to come and soundtrack the world with us.

Application

Ready to make the world feel your work? Apply now by clicking the link below! We embrace a hybrid model but love collaborating in person, so we spend the majority of our time in the office.