Customer Success Manager (m/f/d)

Companies that have to deploy talent globally for projects, secondments, workations, or international assignments keep running into the same wall: Compliance. Social Security, posted worker notifications, certificates of coverage, duty of care, tax exposure. The result is HR, Tax, and Travel teams spending days per case on paperwork that could have been automated.

premote is the platform that handles all of this end-to-end. We serve some of the most demanding employers in Europe. Among them KUKA, BioNTech, Roland Berger, ENERCON, Mitsubishi Electric, FC Bayern München, Jack Wolfskin, and SumUp .

We're bootstrapped and growing fast! We are profitable and focus on staying a lean, and high performing team.

If you are looking for a position to have high impact on the company and a steep learning curve, we are looking forward to hear from you!

Tasks

Your role in this mission: As the first person on our Customer Success team, you'll guide our enterprise customers from onboarding through ongoing adoption to expansion, and shape what Customer Success at premote looks like for years to come.

What you'll do:

• Implementation & Onboarding: Bring new enterprise customers (often 5,000+ employees) to go-live. From setup, workflow configuration, training, integration with SAP Concur, Workday or Personio, and supporting internal rollouts across all Departments from Tax, Global Mobility and HR.
• Customer Health & Adoption: Build out health scoring, track adoption across your portfolio, and surface issues early - before they put renewals at risk.
• Quarterly Business Reviews: Prepare and run QBRs independently. You will present business outcomes, identifying optimization opportunities and new use cases you identified.
• Renewals: Own the renewal rate of your portfolio.
• Expansion: Identify cross-sell and upsell opportunities and close them.
• Building the function: Shape the playbooks, processes, and tooling for Customer Success at premote. What you build now defines how the team operates for years.

Requirements

• 1–3 years in Customer Success, Implementation, or Account Management. Ideally B2B SaaS with enterprise customers
• A track record of owning customer relationships with measurable outcomes (adoption, retention, expansion)
• Exceptional written and spoken English and German. Both languages equally strong. You switch between them daily without missing a beat.
• Structured and articulate. You lead conversations with HR Directors as well as with IT Architects reading our API docs
• Hands-on, pragmatic mindset: you'd rather find an answer than wait for one
• Energy for ownership and shaping a function from the start
• Living in Germany with valid work authorization

Benefits

Why premote

• Substantial product, substantial customers: you work with the Global Mobility and Travel Management teams at companies like KUKA, BioNTech, Roland Berger, ENERCON, and FC Bayern München.
• Bootstrapped and profitable: we grow on our own cash flow. We are doubling our ARR every year. We don't have runway worries and want to grow our Team with A-Players.
• €1,500 annual development budget for books, courses, conferences - you decide what moves you forward.
• Merit-based culture: Results matter, not attendance or politics. You will have real responsibility from day one.
• Room to shape a new function with a clear growth path
• Remote first with 4 company offsites per year: we meet in person regularly, but no one is forced into an office.
• Offices: You can work from our offices in Berlin, Düsseldorf and Munich or get a budget for a coworking place in your city
• Generous workation policy: Yes, you'll literally be using our own product for it.
• Business bike leasing for the commute, the weekend, or the workation.
• 30 days of vacation.
• Hardware of your choice (MacBook Pro, AirPods standard) plus a modern tool stack including a Claude Premium plan for everyone.
• Competitive base salary plus performance component on renewals and expansion.