Application Support Specialist (m/f/d)

Company Description

Since its foundation in 2007, Solactive AG has evolved into one of the world’s most important and fastest-growing index providers. From our headquarters in Frankfurt, we power global investment products across ETFs, structured products, and mandates. Our reputation is built on innovation, speed, flexibility, and strong partnerships.

Job Overview

Do you like the satisfying feeling of solving a complex problem? Are you looking for the thrill of working under pressure? Do you want to have a concrete positive impact in one of the cutting-edge applications in the modern FinTech sphere? Then this job is made for you!

Your Tasks

• Maintain our proprietary, high-performance index platform
• Be the first contact person for our business users in Hong Kong, Frankfurt, and Toronto in questions related to data quality, as well as the underlying applications
• Cooperate closely with our clients, business teams and IT teams
• Analyze and solve customers (internal client) problems or proposing solutions to the responsible department
• Gather and analyze data to evaluate business transactions and processes
• Support and conduct tests of platform changes
• Monitor running services and analyzing logs for our different servers
• Continuously identify and implement optimization opportunities within our processes

Your Profile

• 3+ years of working experience in technical/application support with a general knowledge of costumers service practices and procedures
• Provide daily support of the production environment and take ownership in managing and resolving issues and problems encountered in a timely manner to ensure minimum disruption to clients
• Understanding and experience with API requests responses and Relational Databases, especially SQL
• Good knowledge of Linux
• Interest in financial market data
• Ability to work independently and handle stressful situations
• Highly structured, motivated team player with intercultural competence and excellent communication skills in English (verbal and written)
• Monitoring and Job Scheduling experience
• Ability to fully document solutions or procedures
• Proactive, adaptive, independent, and self-managing with proven capability to lead a project initiative
• Good knowledge of ITIL concepts such as Incident Management, Change Management, Release Management, Service Now

Our Offer

• Global Team : Join our motivated international team at Solactive
• FinTech Excellence : Experience FinTech excellence at Solactive
• Modern Culture : Enjoy our modern, flat hierarchy and startup-like culture
• Responsibility & Connections : Take over responsibility from day one and build relationships in- and outside of the company.
• Vacation : Enjoy 30 annual vacation days, plus extra time off for Christmas Eve and New Year
• Competitive Compensation : Receive a competitive compensation package
• Special Benefits : Job ticket, access to Corporate Benefits, modern office space with ergonomic set-up, employee lounge, and free beverages and fruits
• Community & Networking : Engage in our various networking events
• Professional Developmen t : Grow both personally and professionally through our diverse training offers
• Flexibility : Embrace a flexible work culture with the freedom to choose your work hours, including a hybrid work model, all within a diverse and dynamic environment.

Your Application

Interested? Don’t miss your chance and directly apply online by clicking the “Apply now” button on our website and filling in the application form. Please make sure to also upload your CV, a cover letter is not compulsory. Your contact person is Roopali Sahoo ( [email protected] ). We are looking forward to hearing from you!

About us

Solactive AG is a FinTech company operating globally and growing at a fast pace, headquartered in Frankfurt. Since 2007, we develop tailor-made and multi-asset class index solutions for ETFs and other index-linked investment products for the leading global investment banks and asset managers as our clients. Flexibility, efficiency and providing the highest quality are at the heart and soul of our business philosophy. We are now hiring!