Senior Account Manager (All Genders)
- Account Leadership:
- Serve as the primary point of contact for the designated key client, ensuring clear and effective communication
- Develop and maintain a deep understanding of the client’s business, brand, and strategic objectives
- Co-Lead client meetings, presentations, and discussions, providing strategic guidance and insights
- Stay in touch with current culture, trends, marketing, media, and brand landscapes to provide informed and relevant insights that enhance the client’s creative strategies and campaigns
- Ownership of full project life cycle by planning, organizing, and managing client and internal projects and comms, from beginning to end
- Liaise across various departments and external service providers across six regions to provide clear and concise briefing, project development, assets delivery and sharp communication
- Drive, motivate and hold internal teams accountable to deliver high quality results
- Steer projects and ensure on-brief , top quality deliverables
- Monitor project budgets, timelines, and resources, making adjustments as needed to maintain profitability and client satisfaction
- Build and nurture strong, long-term relationships with the client, understanding their needs and anticipating future requirements
- Address and resolve any issues or concerns raised by the client promptly and effectively
- Regularly solicit client feedback to improve services and deliverables
- Be the main POC as well as the first escalation point for on-the-go issues
- Strategic Planning:
- Collaborate with the client to develop and implement strategic plans that align with their business goals
- Identify opportunities for growth within the account and propose new initiatives or services that can add value (project upselling)
- Stay updated on industry trends, competitive landscape, and emerging technologies to inform client strategies
- Reporting and Analysis:
- Prepare and present regular reports on account performance, project progress, and key metrics to both the client and internal stakeholders.
- Analyze project outcomes and client feedback to identify areas for improvement and implement changes as necessary
- Minimum of 5-7 years of account management experience, preferably within an agency, PR firm or consulting company
- Proven track record of successfully managing large, complex accounts and delivering outstanding client service
- Solid understanding of the creative, production and talent sourcing process, including design, content creation, media production and talents casting and onboarding
- Exceptional communication, negotiation, and interpersonal skills
- Ability to think strategically and solve problems creatively
- Strong organizational skills with the ability to manage multiple projects simultaneously
- Proficiency in project management tools and software incl. full Microsoft Office Suite and Apple Keynote
- Automotive experience and German language skills are a plus
- A bright and spacious design office, which reflects our brand and focuses on employee well-being and sustainability, located close to U Kurfüstenstrasse
- The opportunity to shape the company and help build a global brand in a motivating, international and diverse work atmosphere
- High degree of responsibility, creativity, originality, independence and creative autonomy
- We are constantly prioritizing attention on DEIB with internal trainings, workshops, parent friendly policies and our Employee Resource Groups (HighPower, HighPride, HighDreams & HighCulture)
- 2 extra days off globally for all employees on International Women's Day and Juneteenth
- Flexible hybrid working policy, dog friendly office, and remote international working benefit
- Access to visa support for employees relocating to Germany if needed
- Attractive employee benefits (e.g. discounts in our online shop, performance based bonus, ClassPass, bike leasing, sabbatical option)
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