(Senior) Customer Success Manager

Decentriq is the rising leader in data clean room technology. With Decentriq, advertisers, retailers and publishers are collaborating on 1st party data for optimal audience targeting and campaign measurement. Headquartered in Zürich, Decentriq has gained the trust from renowned institutions in the DACH market and beyond, such as RTL Ad Alliance, Publicis Media or PostFinance.

We are looking for a German speaking (Senior) Customer Success Manager to oversee some of Decentriq most critical client accounts, including large enterprise clients.

Would you like to be part of Decentriq mission to make the advertising industry ready for the 1st party era ? If so, we'd love to hear from you.

Tasks

• coordinate the deployment of Decentriq across the business, data and tech teams
• manage and cultivate stakeholder relationships
• onboard users on the platform and provide first level of support
• ensure customers are extracting value from Decentriq and help them quantify it where possible (e.g. campaign performance lift)
• support your customers as they initiate collaboration with partners in or out the existing Decentriq network
• scope new high-value use-cases with clients and identify opportunities to grow the contract value
• relay user product feedback to the product team and actively contribute to the product roadmap

Requirements

• (must have) passion for working with people, connecting people and organizations together
• (must have) must be laser focused on delivering value to clients
• (must have) strong business acumen and excellent communication skills
• (must have) experience in the Ad(-Tech) industry, preferably on the demand side with advertisers or agencies
• (must have) must be a data and technology enthusiast, eager to learn more
• (must have) fluent in English and German
• (nice to have) technical skills ,e.g. familiarity with the concept of APIs or basic coding knowledge

Benefits

• join Decentriq Customer Success team at an early stage and earn growing responsibilities
• have a direct and significant impact on Decentriq customers and Decentriq business as a whole
• have fun working with a diverse set of clients across all sides of the market (advertisers, publishers, agencies, retail media networks ad-tech partners,..etc)
• learn and contribute to the reshaping of the Advertising industry in the 1st party data era
• join a fun and talented Decentriq team that is spread across Europe but reunites twice a year somewhere fun.
• competitive compensation, including equity package

No need for a formal motivational letter. Just send your CV along with a few bullet points about why you're excited to work with us. We look forward to your application!