Specialty Café Supervisor (f/m/d)

Hi!

We are Coffee Circle, Germany’s leading sustainable specialty coffee roastery based in Berlin. We offer the world’s finest coffee and equipment to over 150,000 customers online and in our Cafés, driven by our goal to make high-end coffee experiences enjoyable and accessible to all. We foster direct trade relationships with coffee farmers worldwide, pay high prices for the coffee beans, and ensure everyone involved in the value chain gets treated fairly and respectfully. For every kilogram of coffee we sell, we invest € 1 through our Coffee Circle Foundation e.V. to help support sustainable improvements in coffee-growing areas, such as providing clean drinking water, hygiene training, and coffee labs. With over 4 million euros raised in donations, we cannot wait to increase our positive impact with you on our team, one cup of coffee at a time.

Your role:

Your ultimate goal, together with our other Café Supervisors, is to ensure that all Cafés run smoothly. You will be mainly responsible for only one of our Cafés, though the location assigned to you may change.

• Take full ownership of the café's ordering process using our internal forecasting tools and apps. You will prepare resupply orders several times a week, ensuring optimal availability and minimal waste.
• Manage your café's stock, ensuring every product and ingredient movement is recorded correctly and on time. You will train and empower your Barista team to support this process in your absence, ensuring your café remains perfectly stocked for successful service.
• Elevate the guest experience by ensuring our Customer Experience & Hospitality Guidelines are lived by everyone on the floor. You will review customer feedback and implement creative, hospitality-driven actions to keep your café a local favorite.
• Supervise the Cafés and our Baristas to ensure required tasks are completed according to standards.
• Execute shift planning (twice a month), approve holidays, and find solutions for staff absences.
• Onboard new staff members, following them especially during their first two weeks in the company in order for them to quickly learn how to successfully fulfill the tasks assigned.
• Be the main point of contact for questions and serve as a role model for all baristas by upholding high standards in customer service, coffee quality, cleanliness, and more.
• Have 1-on-1s with staff to collect and provide feedback on their performance.
• Trial Barista candidates and provide feedback to HR regarding the performance of each person.
• Regularly perform 2-3 shifts a week (7,5h each shift) on bar and cover for your team members' absences when needed.
• Report to our Retail Operations Manager and work closely with the other Café Supervisor to ensure the rotation system works successfully.

Your profile:

• 2+ years of experience as Barista, with solid specialty coffee and customer service standards and knowledge
• Availability to work 40h a week on 5 days across the different Cafés, as you won’t be assigned to a main one
• Previous leadership experience is a big plus
• Strong organizational skills and ability to prioritize
• Outstanding communication skills by being able to channel issues, solve conflicts, and provide guidance to team members
• Empathetic approach and strong teamwork skills. We look for a Supervisor who is able to gain the team’s trust by communicating with honesty and kindness.
• Punctuality, reliability, and proactive approach
• Affinity to technology and basic knowledge of the Microsoft Office/GSuite Package
• Valid work permit and Rote Karte
• At least A2 level in German and fluency in English

Our offer:

• One-year contract with a fixed monthly gross salary based on 4 0 working hours per week across five days . We make sure weekend shifts are shared fairly across the Supervisors' team.
• There are several Coffee Circle Cafés in Berlin ; you can find the updated list here . The work location may vary due to operational needs, though we also consider your preferences. The working hours depend on the location. Usually, the opening shift starts 30 or 60 minutes before the public opening time, and the latest shift ends 30 or 60 minutes after the public closing time.
• 25 days of holiday per year based on a five-day workweek.
• Access to Urban Sports Club (Corporate Membership, Classic plan) or to a 50 € voucher to use in supermarkets and several stores after the first month with us.
• Deutschlandticket (public transport) fully paid after your probation period of four months.
• 50 € net on your paycheck for every Berlin public holiday you work.
• Discounts on our coffee and equipment, as well as online benefits and voucher platforms, Corporate Benefits and FutureBens.
• Possibility of taking part in our company pension plan after the probationary period.
• Access to nilo , a mental well-being platform.
• Diverse, international team. We speak English with our colleagues.

We stand for individuality and authenticity. We are an incredibly diverse group of coffee experts, artists, entrepreneurs, writers, designers, and more. We see the world with open eyes and tolerance in our hearts. We are strongly driven by our belief in making the world a better place.

At Coffee Circle, we accept everyone. No matter what your race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or gender identity - you are awesome as you are, and if the job description resonates with you, there's no reason why you should not apply. We are looking forward to getting to know you.