Customer Success Manager (d/f/m)

Shape the Future of Work at MissMP

We're not another loud tech company shouting for attention, we’re building tech that transforms everyday service experiences. At Miss Moneypenny Technologies, we’ve reimagined the mobile wallet card: a dynamic access point to the services people need, at the exact moment they need them. We’re building a new category and a new service layer for customer success.

Come join us to make sure we build and enable an awesome team to drive this revolution.

Backed by top-tier investors (Earlybird, b2venture) and growing faster than a dad joke at a Monday all-hands, we're looking for a Customer Success Manager (f/m/d) to turn happy customers into loyal advocates, unlock upsell potential, and make sure our clients get real value as we scale from 30+ people to something much bigger.

What You Will Do

Customer Success & Account Growth
You ensure our clients get the full value from our solution and support them in reaching their goals. Your focus is on driving sustainable revenue growth by expanding and developing existing accounts.

SaaS Customer Support
You're the first point of contact for our customers and support them across all aspects of using Wallet Studio. From onboarding to continuous optimization, you provide proactive support to ensure their success.

Technical Consulting
You're confident working with our SaaS platform and comfortable answering technical questions. You’ll collaborate closely with our project management team, sharing insights and helping customers understand how to implement their requirements using our tools.

Developing & Executing Growth Strategies
You create and implement tailored strategies to maximize the value of our solution across industries. Working with sales, onboarding, and project teams, you identify upsell and cross-sell opportunities and take ownership of turning them into closed deals.

Long-Term Relationship Management
You build lasting partnerships by continuously delivering value, driving customer satisfaction, and encouraging long-term platform engagement.

What You Bring

Experience in Fast-Growing Companies
You have a successful track record in growth-stage companies and thrive in dynamic environments where adaptability and speed are key.

SaaS Expertise
You bring solid experience working with SaaS products and have a strong technical understanding, ideally in the field of digital communication or payment platforms.

Hands-On Mentality
You're proactive and not afraid to dive into day-to-day customer interactions and execute solutions yourself.

Proven Experience in Account Growth & Customer Success
You have a demonstrated ability to drive customer retention and account expansion, particularly in a SaaS environment.

Strong Communication Skills
You’re an excellent communicator who can break down complex technical topics into clear, simple messages.

Drive & Self-Motivation
You’re growth-oriented, energetic, and always looking for new ways to drive customer success and business impact.

Benefits

We’re a diverse, ambitious, and value-driven team made up of problem-solving superheroes, software wizards, sales gods and goddesses, industry darlings, design aficionados, product visionaries, fitness fanatics, "Mafiosi" masters, and perhaps even a few mini-golf legends. We work incredibly hard but have a blast doing it, with plenty of laughter and humor along the way. In short: You’ll definitely want to get to know us.

A job you can dance to like no one is watching.

dadjokes #creativity #bmovies #nopolitics #moremoremore

But There’s More:

• With leading investors Earlybird and b2venture backing us, we’re building something significant here. If you’re looking for meaningful challenges and want to contribute to a forward-thinking, ambitious team, this role is for you.
• We believe in meaningful work. Our team is passionate about pushing boundaries and delivering real value, and we celebrate our achievements together.
• At the core of our culture are trust and open communication. We value diverse perspectives and know that collaboration drives success. There’s no room for egos. Every voice matters, and every success is shared.
• No politics! This is worth repeating: no politics!!!
• We balance hard work with genuine enjoyment. Whether it’s sharing a laugh, showing off quirky talents, or chilling on the rooftop, we embrace the lighter moments as much as the serious ones.
• Above all, we are learners. We welcome challenges as opportunities for growth and are committed to supporting each other’s development.

We Believe Diversity Makes Us Stronger

We actively encourage applicants from all backgrounds, identities, and experiences to apply, even if you don’t tick every box. What matters most to us is your attitude, your drive to make things happen, and your desire to grow in a team that values trust, kindness, and clarity.