Customer Success Manager, 1 year Contract (all genders)

We are looking for a Customer Success Manager (1-year contract)

As a Customer Success Manager, you are the strategic partner for our B2B clients, ensuring they achieve their learning and business goals with Babbel’s solutions. You’ll leverage your expertise in customer success to build lasting relationships, drive adoption, and deliver value at every stage of the customer journey.

You will:

• Build and grow relationships: Serve as the main contact for key B2B accounts, understanding their needs and aligning Babbel’s solutions to achieve shared success.
• Provide tailored recommendations: Use consultative approaches to identify opportunities, offer personalized solutions, and secure long-term partnerships.
• Encourage adoption and engagement: Develop success plans, monitor progress with data insights, and address challenges to ensure client satisfaction and retention.
• Oversee projects: Manage onboarding, renewals, and expansion efforts with multiple stakeholders, ensuring timely and high-quality outcomes.
• Advocate for clients: Represent customer needs internally, collaborating with teams like Learner Success, Product, and Support to shape future solutions.
• Utilize tools and insights: Work with tools like Hubspot and Vitally to track progress, identify risks, and communicate value to clients.
• Collaborate and share knowledge: Contribute to team learning by exchanging best practices and creating a supportive, high-performing environment.

You have:

• Experience in customer success management, ideally in B2B SaaS or EdTech.
• Strong interpersonal skills: Engage effectively with diverse audiences and stakeholders.
• Language proficiency: Fluent in English and/or German; additional languages like Italian or Spanish are a plus.
• Proven ability to deliver client-focused solutions and achieve retention/expansion goals.
• Skilled in managing multiple projects and priorities.
• Familiarity with online learning and enthusiasm for the EdTech space.
• Proficiency with CRM & CSM-tools like Hubspot, Vitally or similar platforms.
• Analytical mindset: Translate data into actionable insights.
• Self-motivated and organized, with a collaborative approach to teamwork.

You thrive in this role if you:

• Have experience in value-based selling, negotiation, and customer nurturing.
• Demonstrate effective project management and reporting abilities.
• Excel at building relationships and solving problems collaboratively.
• Communicate clearly and take responsibility for tasks.
• Are flexible and embrace change.

Please note that our company’s operating language is English, so you will need to be able to work in English.

Some perks of becoming a Babbelonian:

• Enjoy 30 vacation days and the chance to take a 3-month Sabbatical. Plus family and life situation counseling.
• Decide how, when and from where you want to work with our flexible working hours and remote-friendly options as Jobbatical (up to 3 months inside the EU and UK) or work from our fully equipped office with nap, faith and family rooms.
• Learn and grow with the internal learning opportunities, and use a yearly learning & development budget for external training. Learn languages with Babbel for free with your full access to Babbel & Babbel Live classes.
• Take advantage of your mobility benefits options and a discounted Urban Sports Club membership.
• Be part of our employee communities (such as FLINTA, DE&I Ambassadors and LGBTQIA groups), attend cultural and regular social events.

Diversity at Babbel

As part of our ongoing journey towards building a diverse, equitable and inclusive company, we welcome everyone to apply, especially those individuals who are underrepresented in tech. We are a learning company, inside and out, and we encourage you to apply even if you do not fit all the technical requirements - all candidates are assessed based on skills, qualifications and on our business needs. Please state your pronouns in your application, and let us know if you’d like to be addressed by a name other than the one appearing on your official documents. If you have a disability or special need, feel welcome to inform us, so that we can provide you with the proper assistance in the application process.