Field Service Agent - Germany

At Bloq.it, we’ve created the world’s leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable.

We’re quickly expanding, and after growing at 1000% for three years in a row, we’re now the fastest-growing Smart Locker company in the world and one of the fastest growing scale-ups in Europe.

We are in search of a Field Service Agent to join our innovative team as our new #bloqstar . In this role, you'll play a crucial role in the Deployment & Maintenance team .

What will be your responsibilities

• Provide a highly responsive field service coordination;
• Ensure clear direction and SOPs for validation tasks such as surveys, works, deployments or maintenances performed by technicians is successful and delivered with high quality;
• Provide prompt response and troubleshoot operational challenges for technicians and store managers via telephone, e-mail, whatsapp and other communication channels;
• Create clear processes with the support and maintenance organization to request support on technical issues related to the deployment and maintenance of smart lockers, including hardware and software components;
• Negotiate with technicians to complete their assigned tasks and continuously adapt schedules on real-time basis;
• Correctly document invoices due from suppliers and to clients based on task performance;
• Manage exceptional flow when tasks fail due to operational or technical issues and take ownership of the successful delivery of the service thereafter;
• Handle client escalations and provide feedback and promptly and regular status updates. Perform post-mortems on exceptional cases and provide reports to build learning and help improve our service quality;
• Contribute to the development and updating of documentation, training materials and standard operating procedures;
• Keep up-to-date with product developments and company processes to enhance operational and technical knowledge of our field teams.

What are the requirements to join us in this position

• Excellent problem-solving skills and ability to troubleshoot complex technical issues;
• Proficiency in German and English, with good communication skills;
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment;
• Experience in coordinating with contractors and managing maintenance projects;
• Strong organizational skills and attention to detail;
• Ability to work independently and as part of a team, with a proactive and flexible approach.

Extra valued skills

• Familiarity with maintenance management software and tools;
• Experience in a startup culture and adaptability to a fast-paced environment.

What will you get if you join us in this position

• The opportunity to join our D&M team and play a pivotal role in contributing to innovative solutions that redefine Bloq.it's revolution in the smart locker industry

• A dynamic and fast-paced work environment with a culture of innovation, collaboration, and continuous learning
• A competitive salary and a benefits package that matches your experience and skills;

• Regular meetings with our international team, giving you the opportunity to connect with colleagues and integrate into our corporate culture;

• Make a tangible impact by actively supporting our mission to provide affordable and sustainable solutions

If you're a passionate Field Service Agent ready to shape the future of smart locker solutions, Bloq.it is the place for you.

Join our team of #bloqstars and help us redefine the last-mile delivery experience!