Account Manager (DACH market)

We are bsport. The place to be!

bsport is an all-in-one platform combining boutique fitness and advanced technology. Our platform helps our partners manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.

Since we launched in 2019, we have already achieved the following:

• We’ve built a community of over 7 million users 🤝
• In December 2024 we have finalised the biggest Series B (€30 million )🏆
• Grown our team to more than 160 employees 🚀

We’re continuing to grow to become the #1 tech partner for boutique studios in Europe and the rest of the world!

Join us to write the next chapter of your career!

About the role:
As an Account Manager, you'll cultivate strong, long-term relationships with customers, ensure their success by managing a portfolio of clients, and actively identify opportunities to enhance their experience and drive growth.

🎯 What will be your impact:

• Guide clients through a seamless onboarding experience, setting the foundation for lasting partnerships.
• Be the go-to contact for client needs, providing prompt and personalized support via chat, email, or phone.
• Advocate client feedback to drive product improvements, inspire new features, and uncover strategic growth opportunities.
• Collaborate closely with Marketing, Product, and Operations teams to refine processes and deliver an outstanding customer experience.

🌟You would be great fit if you have:

• You have experience managing customer portfolios in the B2B SaaS environment.
• Have native level of German and fluency in English .
• A proactive mindset focused on addressing client needs and exceeding expectations.
• Excellent communication skills and empathy, with proven experience in handling churn cases and driving client retention.
• Strong organizational skills with the ability to prioritize and manage multiple accounts efficiently.

🌈🌍 Diversity is one of our most valuable assets, and we are committed to fostering an inclusive environment where everyone can contribute their best work. We welcome applicants from all backgrounds, identities, and experiences to help us build a more inclusive, equitable team.

If you’re excited about this role but don’t meet every qualification, we encourage you to apply-curiosity, adaptability, and a willingness to learn are just as important to us as specific skills.

Please provide your CV in English.

What We Offer

We believe great work comes from happy, supported people-that’s why we offer meaningful perks designed to promote balance, growth, and connection.

💵 Attractive compensation package
Competitive salary packages based on your experience and role.

💻 Work-Life harmony
Hybrid model with remote days to support balance and flexibility.

🌎 Work from anywhere
Enjoy up to 15 days of remote work from abroad each year.

🌍 Diverse fun loving team
Multicultural colleagues, after-work events, team-building & more.