Specialist, Commercial Operations Processes

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Job Description

About the opportunity

We’re seeking a Specialist, Commercial Operations Processes who is responsible for analyzing, improving, and optimizing the commercial operations processes across Dmarts in all markets. The manager will deliver tools, set up Standard Operating Procedures (SOPs), and foster best practices to streamline operations, ensure process alignment, and support the achievement of business goals.

Responsibilities:

• Support process assessments to identify bottlenecks, inefficiencies, and areas for improvement within the commercial operations.

• Collaborate with cross-functional teams to develop and implement process improvement initiatives that align with business objectives.

• Design and implement best practices for the commercial team to drive operational excellence.

• Implementation and optimization of tools and systems to enhance the productivity of commercial teams (e.g. reporting dashboards, driving product requests to improve on functionalities of existing tools).

• Develop, document, and implement SOPs for all commercial operations processes, ensuring consistency, efficiency, and alignment across the organization.

• Regularly review and update SOPs to reflect changes in business needs, technology, or industry standards.

• Train relevant teams on new SOPs, ensuring smooth implementation and adherence to operational standards.

• Develop and monitor success metrics to track the effectiveness of commercial operations processes.

• Manage commercial operations improvement projects from inception through to successful execution and ongoing monitoring.

• Drive change management initiatives related to new processes and tool adoption within the commercial team. Support the transition to new processes and ensure that changes are effectively communicated and managed across relevant stakeholders.

Qualifications

• 3+ years of experience in commercial operations, process improvement, or business operations management, preferably in a commercial or sales-driven environment.

• Experience in developing and implementing SOPs, process flows, and best practices within a commercial or sales team.

• Strong analytical skills with experience using data to drive decision-making and process improvement.

• Strong project management skills, with the ability to manage multiple projects simultaneously while meeting deadlines.

• Experience in leading cross-functional teams and managing stakeholders at all levels of the organization.

• Excellent written and verbal communication skills, with the ability to effectively present complex information to senior leadership and team members.

• Strong interpersonal skills with the ability to collaborate with diverse teams and build strong working relationships across functions.

• Ability to think critically and approach complex business challenges with structured, data-driven solutions and strong attention to detail, with an ability to troubleshoot and resolve operational challenges quickly and efficiently.

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or a related field.

Additional Information

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.