Customer Success Manager (d/f/m)

To expand our team, we are seeking a proactive and dedicated Customer Success Manager (d/f/m) to join us. In this role, you will report to the Lead Key Account Manager Regions South & West and support our Key Account Managers while directly engaging with our valued clients to ensure their satisfaction and success.

What you'll do:

• Collaborate closely with our largest car dealerships to support the Key Account Management team.

• Manage contracts and develop trusted advisor relationships with key customer stakeholders.

• Understand customer needs and align them with the appropriate resources in our company for maximum customer success.

• Coordinate with the sales team to ensure seamless transitions from sales to onboarding.

• Create performance reports for advertising acceleration.

• Conduct weekly, monthly, and quarterly analyses for client support in ad quality.

• Perform special tasks as assigned by the Key Account Manager (KAM).

• Work with the technical team to resolve any issues impacting customer experience.

• Advocate for customer needs and feedback to the product development and management team.

• Develop and implement strategies to help customers adopt and maximize use of our platform.

• Monitor customer engagement and identify opportunities for growth and adoption.

• Develop a customer success roadmap for clients that outlines their journey from onboarding to loyalty.

Who you are:

• You have a solid understanding of customer journeys and can create strategies that enhance customer experience, drive growth, and boost customer satisfaction.

• Minimum of 1 year of relevant experience as a Customer Success Manager or in a similar customer-facing role.

• Experience managing all stages of the customer journey: Awareness, Sales, Onboarding, Adoption, and Loyalty.

• Strong problem-solving skills and the ability to manage complex situations.

• Ability to create and interpret data and develop reports.

• Experience with CRM software and other professional tools.

• Business fluent in German (minimum C1) and English.