Director, User Experience - Quick Commerce

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Job Description

About the opportunity

We are on the lookout for a Director, User Experience to join our Q-Commerce DMart Product team on our journey to always deliver amazing experiences. 

Be part of redefining how customers experience quick commerce. You’ll help build technology that scales our non-food offerings, reaching new market segments and driving revenue growth. By innovating within our Quick Commerce Team, you’ll make Delivery Hero the go-to platform for a broad range of products, helping us grow faster and deliver more value to customers around the world.

In your role as Director, User Experience (UX) Q-Commerce, you will lead and manage the UX team that creates products that support our Supply Chain, Partner tools & Store Operations Tribes. You will be responsible for making sure the experience users have with our products are best in class. You will also collaborate with various cross-functional peers including product management and engineering, and communicate regularly with various stakeholders. You will also be expected to collaborate and align processes and design direction with other UX leaders within Q-Commerce and globally at Delivery Hero on a regular basis.

• Manage, mentor, and empower a team of product designers, providing regular feedback on concept development while inspiring creativity and challenging established thinking to identify industry best practices.

• Bring the narrative of user needs to interdisciplinary teams to strengthen user-centricity, communicating design rationale to stakeholders to ensure high business and user impact.

• Incorporate data analysis, feedback, and usability testing to validate concepts and experience paradigms, ensuring the quality of implementation meets all design requirements.

• Champion the implementation of global design systems and pattern libraries while contributing to outstanding experiences through solid, engaging UX and UI patterns.

• Optimize, introduce, and improve processes within an agile mindset to manage multiple work streams in a fast-paced, changing environment.

• Collaborate with peers in other design teams and contribute to the global design community to strengthen user experience standards across the organization.

• Contribute to the DMart product vision and strategy as a key lever for Q-Commerce and Delivery Hero’s success.

 

What’s in it for you

 

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

• Wondering what relocating to Berlin is like? In this article, we’ve put together 10 things you should know about moving to Berlin and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.

• Ready to prepare for your interview? Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

Qualifications

• At a minimum BA in UX-related field (Human-computer interaction, Human factors, Communication Design, Product Design) or equivalent practical experience

• 10+ years of experience as a UX Designer, Interaction Designer, Information Architect, or similar UX-related role, with 5+ years of experience leading teams of senior designers in the creation of B2B and B2C facing experiences.

• Demonstrate clear excellence in either UX or UI with solid skills as a foundation in both, backed by a portfolio demonstrating a user-centered design approach, problem-solving skills, attention to detail, and extensive experience in designing and shipping for web and mobile applications and services.

• Obsessed with understanding the needs of the users of your services, you possess the ability to lead discussions, promote design solutions, and adapt design practices—convincing through narrative and rigor while maintaining excellent written and verbal communication skills in English.

• Use operational experience in prioritization and time-management to work effectively within tech teams, leveraging technical experience and mastery of design tools such as Figma as a must.

• Experience leveraging AI for productivity and the product development process is a huge bonus as you apply your expertise to create impactful, user-focused digital solutions and services.

Additional Information

What's in it for you

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

• Wondering what relocating to Berlin is like? In this article, we’ve put together 10 things you should know about moving to Berlin and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.

• Ready to prepare for your interview? Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at [email protected].

Severely disabled applicants with equal

qualifications

will be given preferential consideration.

You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.