Customer Service & Quality Assurance Working Student (m/f/d)

LOUDLY is a Berlin-based AI music tech company.

If you want to create amazing user experiences for millions of music fans and creators around the world, and help test fantastic new features, then this is the job for you!

You will work closely with a highly competent team and get to know all aspects of Customer Support and Quality Assurance of our Music Maker JAM app. You will be an integral part of our products, helping our users have the best experience possible with regards to a reliable support.

We are looking for a student who can work approximately 20 hours per week.

Tasks

• Providing technical and general support via email in English (proficiency in English is a must)
• Monitoring violation reports in our online music community and taking action on inappropriate behavior
• Keeping the community updated about new app features, music remix competitions and more
• Supporting users who file issues and questions on our social media channels
• Manual QA testing of new product features on Android/iOS
• Liasing with the development team, completing and updating test reports
• Various other ad-hoc tasks

Requirements

• You are an enrolled student at a German university
• You are a EU citizen or your current visa allows you to work as a working student in Germany
• The right combination of passion and patience
• You have an eye for detail and can work in a logical and analytical manner
• You get up to speed with new systems and concepts quickly
• Fluent in English, both written and spoken, as well as excellent communication skills
• Background in Quality Assurance or Customer Support support is a plus
• Knowledge in digital music production or software production is a plus
• Available from July 2026 on and for at least 9-12 months (more is a plus)

Benefits

• A friendly and transparent company culture with highly motivated colleagues
• A competitive hourly compensation that increases over time
• An exciting and responsible role with great impact
• International workplace environment and creative atmosphere
• Work from home is possible. We are flexible regarding home office and allow our workers to choose whether they prefer to work from home or in our office in Berlin.

Come join our dynamic team!

If you are interested, please send us your CV.

Your application should be in English.