Account Executive - Italy (all genders)

Introduction

As our Account Executive for the Italian market, you'll own the full customer lifecycle for FactFinder in Italy: winning new business through full-funnel selling, then managing, retaining, and growing those accounts as a trusted success partner — with some partnership responsibilities along the way.

You'll sell to and advise eCommerce managers and decision-makers, run engaging discovery and demos, close deals, and then steer the relationship post-sale — onboarding, driving adoption, and uncovering expansion opportunities.

You understand the challenges facing Italian eCommerce organizations: scaling personalization across large catalogs, delivering relevant search across markets and languages, and proving ROI to leadership. You're comfortable managing complex customer relationships end-to-end and thrive with autonomy.

Your mission

New Business (full-funnel):

• Prospect, qualify, and close new Italian eCommerce customers end-to-end
• Sell to eCommerce managers and decision-makers; run tailored discovery and demos of FactFinder's AI-powered search, personalization, recommendations, and merchandising
• Build business cases demonstrating ROI and competitive differentiation; manage deals through to signature

Customer Success:

• Own the post-sale relationship: onboarding, adoption, retention, and renewals
• Manage complex, ongoing customer relationships (not just onboarding) as the trusted Italian-speaking point of contact
• Identify and drive expansion and upsell opportunities within existing accounts

Partnerships & market:

• Support selected partnership activities relevant to the Italian market
• Represent FactFinder at Italian industry events and roundtables
• Provide market intelligence on Italian buyer trends and competitive positioning
• Forecast and manage your pipeline with discipline

Your profile

• 2–6 years in a commercial role – full-cycle sales (AE) and/or customer success in B2B SaaS/tech; the range is open, so stronger or more experienced candidates are welcome too
• Full-funnel capability – you can both win new business and manage/grow existing accounts; you're not a pure farmer or CSM-only profile
• eCommerce selling – ideally you've sold to eCommerce managers/decision-makers and understand digital commerce
• Business-fluent Italian – you can run and steer customer conversations effectively in Italian; strong English as well
• Relationship depth – you build trust and manage complex, ongoing customer relationships over time
• Consultative seller – familiarity with MEDDPICC or a similar methodology is a plus
• Autonomous & growth-minded – self-directed, resilient, and excited to grow with the Italian market

THE JOY OF WORKING WITH US

• Own high-impact deals that transform how leading Italian brands serve their customers
• Work with decision-makers at some of Italy's most innovative eCommerce companies
• Attractive OTE with a transparent commission structure rewarding account ownership
• Modern playbook with long-term relationship building, strategic selling, and executive engagement at the core
• Rapid career growth: top performers move into strategic account ownership, leadership roles, or expand into new markets
• Collaborate with a world-class team; thought leadership opportunities at industry events
• Modern tools, proven enablement, sophisticated sales processes
• Be at the forefront of the eCommerce and AI revolution ; over 20 years of innovation with proprietary AI/ML algorithms powering billions of searches
• Autonomy and trust: operate as a business owner with full deal ownership
• Willingness to travel – ready to travel as needed to meet customers, partners, and prospects and to represent FactFinder at industry events across the Italian market

Job Location

Berlin or Pforzheim (Hybrid)