Guest Experience Intern (m/f/d)

About the role

Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place!

We are on a steep growth curve and are looking for a Guest Experience Intern to be a part of a high-performing team at our Boutique property, Habyt - The Waterfront contributing to the optimization of revenue, occupancy, and average rate. You will be a Habyt brand ambassador delivering the level of service that produces guest satisfaction. Located by the Rummelsburger See in Berlin, Habyt - The Waterfront offers 144 Hotel Rooms and 92 Residential Studios.

• Manage guest check-in and check-out to ensure smooth transitions.
• Handle reservations and room inventory to optimize occupancy and revenue.
• Work with internal teams to address guest requests and concerns in a timely manner.
• Arrange pre-arrival services for VIPs, corporate clients, and groups.
• Use analytical skills to track and optimize room inventory for new reservations.
• Find ways to improve guest satisfaction and team performance.Keep accurate guest data in the PMS and other IT systems, following SOPs

Your Qualifications

• 1 year of study or work experience in the hospitality or customer service industry, preferably in a hotel or serviced apartment
• A high level of English and German is required. Additional languages are a plus.
• Proven ability to exceed guest expectations and achieve high satisfaction scores
• Excellent interpersonal, written, and verbal communication skills, including the ability to connect with guests from diverse backgrounds
• Strong analytical and problem-solving skills, with a proactive approach to addressing guest concerns
• Proficiency in Google Suite, Google Drive, and PMS/helpdesk systems
• A willingness to work on rotating shifts - 5 days per week, including weekends and Public Holidays.

What we offer

• Welcome Package: Start your journey with us fully equipped - Habyt swag and all the tech you need from day one.
• Team Events: Connect and have fun with your colleagues at our regular, lively company events.
• Career Growth: From performance development plans to feedback sessions and competency matrices, we're here to help you grow and develop your skills even further.
• Mental Health: Enjoy free access to the Calm App, plus subsidized membership for ClassPass and Urban Sports Club.
• Employee Discount: Unlock 25% off when staying at a Habyt Flex property, and enjoy exclusive rates for our coliving homes.
• Have an impact: Join a fast-growing company and be part of a diverse, international, and talented team. Together we are revolutionizing the housing market!