Merchant Account Development Manager

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

In the Wolt Ads team, we're on a mission to help our partners grow their businesses. Wolt Ads helps our partners get closer to their ideal customers by offering high visibility for their brand, business, and products across our app and beyond. With more engagement, more customers, and more sales, Wolt Ads really delivers.

We are looking for a motivated and experienced Merchant Account Development Manager to drive growth and revenue across our restaurant and merchant network. This is a strategic role where you will be responsible for developing and implementing local growth strategies and building strong relationships with key industry players.

As a Merchant Account Development Manager, you will act as a strategic partner and growth driver for our merchants, developing tailored ads and promotions strategies that align with their business objectives. This role requires close collaboration with cross-functional teams, performance analysis, and a focus on driving product adoption, customer engagement, and long-term retention.

What you'll be doing

Strategic Planning & Execution:

• Develop and execute a comprehensive ads and promos strategy for our restaurant and retail business with a focus on revenue growth, product adoption, and customer engagement.

Relationship Management:

• Build and manage relationships with key industry players, including global enterprise brands, franchises, and local key accounts to meet their evolving needs.

Cross-functional Collaboration:

• Motivate a high-performing local Account Management team to exceed ad revenue targets and customer acquisition and retention goals.
• Collaborate with cross-functional teams, including product, marketing, and operations, to ensure business objectives are met.

Performance Analysis & Reporting:

• Analyze sales performance metrics and provide regular updates to leadership on sales ROI and key trends.

Account Management & Development:

• Lead strategic account planning, sales presentations, contract negotiations, and QBRs, ensuring seamless execution of ad campaigns and long-term retention.

Our humble expectations

• Fluency in German and English
• 3+ years of account management or sales experience in a high-growth, data-driven environment
• Proven track record of exceeding revenue targets and managing complex negotiations
• Strong communication and presentation skills, with the ability to influence
• Analytical mindset with the ability to extract meaningful insights, and implement data-driven campaign optimizations
• Proficient in CRM tools (e.g., Salesforce) and basic sales reporting
• Demonstrated project management skills, including planning, execution, and tracking of initiatives

Bonus points

• Experience in retail media / advertising
• Prior enterprise client work

Wolt Ads is constantly expanding and evolving—check out how we help businesses grow and what opportunities lie ahead!

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.