IT Operations and Support Intern

About the role

Help our colleagues work effectively while strengthening everyday IT security and exploring practical uses of AI. You will work directly with our IT Administrator, supporting our offices and remote teams in an environment built around Microsoft 365, Windows and macOS.

Develop practical skills in IT operations, defensive cybersecurity and AI-assisted workflows. You will start with guided tasks and take increasing ownership of routine work as your knowledge grows.

Your responsibilities

IT support and operations

• Provide first-line support for Microsoft 365, Windows, macOS and workplace applications; record, update and escalate tickets in Freshservice with clear troubleshooting notes.
• Prepare and hand over laptops and accessories, maintain asset records and coordinate equipment returns, repairs and stock checks.
• Complete onboarding and offboarding checklists, including approved account tasks and equipment logistics, with supervision and documented follow-up.
• Maintain setup guides and knowledge articles; review device and application reports and help improve recurring support workflows.

Defensive security

• Help review Microsoft Defender alerts, reported phishing emails and suspicious sign-ins, collecting relevant information and escalating findings under supervision.
• Track vulnerabilities, missing updates and device compliance issues; follow up on approved remediation actions and document progress.
• Assist with access reviews, security awareness materials and evidence collection for internal security and audit activities.

AI and automation

• Explore approved AI tools to improve knowledge search, ticket summaries, documentation and user guidance; test outputs for accuracy and usefulness.
• Help prototype small support automations or internal assistants using tools such as Power Automate, with human review before deployment.
• Document use cases and limitations, protect confidential data and help colleagues use approved AI tools responsibly.

Security investigations, access decisions and production changes remain with the IT Administrator. You will work with approved access, documented procedures and review of sensitive actions.

What you bring

• You are studying IT, computer science, business informatics or a related subject, or pursuing a relevant practical training path. For the working student option, current university enrolment is required.
• Basic familiarity with Windows and/or macOS and everyday Microsoft 365 applications.
• A structured approach to troubleshooting: ask questions, check the basics, document what you tried and know when to ask for help.
• An organised and reliable working style, with attention to accurate records and completing follow-up tasks.
• A helpful, patient approach to supporting colleagues with different levels of technical knowledge.
• An interest in defensive cybersecurity and practical AI applications, with a careful approach to sensitive data and checking AI-generated results.
• Good English communication skills and responsible handling of confidential information. German is a plus.

Professional IT experience is welcome, but not essential. Experience from university projects, volunteering, a home lab or helping others with technology is also relevant.

Useful experience

Any exposure to the following would be helpful. You do not need experience with all of them:

• Microsoft Intune, Microsoft Entra ID, Apple Business Manager or Windows Autopilot.
• Ticketing systems, hardware inventory, basic networking or device troubleshooting.
• PowerShell, Microsoft Power Automate or another scripting or automation tool.
• Microsoft Defender, phishing analysis, security logs, or practical projects using AI assistants and automation.

What you will learn

• How a corporate IT environment supports colleagues across several locations.
• How devices, identities, access requests and service tickets are managed throughout the employee lifecycle.
• How to investigate basic security signals, support vulnerability remediation and evaluate AI use cases with guidance from the IT Administrator.

How the role develops

Initially, you will learn our tools and procedures, shadow support work and complete tasks with review. As you gain confidence, you will handle routine tickets, equipment logistics and checklist tasks within your agreed scope.

Working student: recurring tasks and a small improvement project within the agreed weekly schedule. Intern: a learning plan and a defined project, such as a security reporting workflow or a tested AI knowledge assistant, matched to the internship duration.

Success means reliable support records, timely follow-up on security findings, clear escalation and documented improvements that are tested before use.