Senior Software Engineer, Observability

We’re a global team of over 400 people, working together to push the boundaries of open-source technology and multi-cloud solutions. Our vision is to help developers, builders, and creators bring their ideas to life with speed and simplicity, by providing a cloud data platform that makes open-source databases, search, streaming, and application infrastructure easily accessible to everyone. 

The Role:

We are looking for an experienced Senior Engineer to join our newly formed Observability team. This is a critical role focused on providing observability solutions for all customers. You will work closely with your engineering team and product manager to achieve operational excellence, maximize customer satisfaction, and deliver key product differentiation features, customer satisfaction, and product differentiation. 

What You'll Do:

• Operational Excellence: Ensure our existing observability offering is up and running all the time.
• Product Differentiation: Ideate and develop innovative new features that attract our target customer segment, drive product engagement, and ultimately fuel growth.
• Customer Satisfaction: Support our existing external customer base by resolving escalated support issues and collaborating with them to understand and solve their needs.
• Technical Implementation: Guide the team in the hands-on implementation of key platform features, ensuring maintainability and performance.
• Team Enablement: Empower your team to act as "product custodians" by consistently addressing foundational and production issues.
• Collaboration: Practise effective communication and collaboration both within the team and across the wider organization and act as a role model in transparency for your peers.

What We're Looking For:  

You bring a passion not only for coding but actively sharing your knowledge and experience with your peers as well. You should also bring strong capabilities in the following areas:

• Product Thinking: A strong product sense that enables you to design innovative, cloud-native products with our customers in mind.
• Technical Leadership: Act as a multiplier by providing technical guidance to senior engineers, setting technical direction, and actively contributing expertise.
• Communication: Excellent communication skills in English, with the ability to effectively share complex design concepts within engineering teams as well as to less technical audiences.

Technical skills:

• Observability: Extensive experience with observability concepts on a big scale.
• Tooling: A good grasp of monitoring and observability tools like Prometheus, Grafana, and OpenTelemetry.
• Metrics & Standards: You have an understanding of SLAs, SLOs, and SLIs.
• Database Concepts: Strong knowledge of database fundamentals, including OLAP vs. OLTP, persistence, replication, and clustering.
• ClickHouse: Experience with ClickHouse specifically regarding logs, metrics, and OpenTelemetry is highly desirable.
• Distributed Systems: Experience in building and designing distributed systems in a cloud environment.
• SQL Proficiency: The ability to work with SQL to interact with our platform's master database.
• Release & Quality: Deep understanding of release management and testing best practices to own the delivery pipeline.
• Problem-Solving: A genuine interest in solving complex technical challenges with customer-focused solutions.

Amazing! What’s next:

If you think Aiven is the place for you and that our Values align with yours, send us your resume and we’ll get in touch!

Global Benefits:

Our global benefits are designed to help you thrive and grow, personally and professionally:

• Participate in Aiven’s equity plan.
• Balance work and life with our hybrid work policy.
• Choose the equipment you need to set yourself up for success.
• Use your Professional Development Plan budget for learning opportunities.
• Receive holistic wellbeing support through our global Employee Assistance Program.
• Inquire about our Global Time Off Commitment (Parental and Sick Leave, as well as Personal Time)
• Enjoy country-specific benefits for our global cast.

How to Recognize and Avoid Employment Scams:

There has been a rise in fake job postings used by scammers to get personal information. At Aiven, all of our emails relating to recruitment come from an @aiven.io, @greenhouse.io or @eu.greenhouse.io domain and all of our interviews are conducted by video call or in person.  Our interviews will never occur via text or chat. If you’re unsure of the legitimacy of a job opportunity/offer pertaining to Aiven, please don’t hesitate to reach out to us at [email protected].

Equal Opportunities:

Aiven provides equal employment opportunities to all qualified employees and applicants for employment without regard to age, gender identity, national or ethnic origin, religion, sexual orientation, physical and mental ability, marital and family status or without regard to any other similar personal attributes. Aiven complies with applicable local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, training and any other terms and conditions related to employment.

At Aiven we are committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our working environment and job application procedures. We make all reasonable accommodations for persons with disabilities or who otherwise need support to thrive in the workplace. We are committed to continuously improving workplace accessibility. There is an option to request a discussion in the application process but if you have any questions before applying please write to us at [email protected].

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