Workforce Management Global Intraday Lead

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

At Wolt, we're on a mission to deliver exceptional service experiences globally. Our Global Workforce Management (WFM) team is at the heart of this mission, ensuring we can meet customer needs swiftly and efficiently, no matter where they are. We're looking for a Global Intraday Lead to join our team and drive a unified, global approach to real-time WFM across more than 30 countries.

In this high-impact role, you'll be instrumental in shaping how we monitor, manage, and react in real-time. You'll coordinate with over 120 shift leads, establishing standardized processes, tools, and playbooks to maximize service levels and ensure we can recover quickly from any unexpected incidents. Your work will be critical to our success, and you'll collaborate closely with regional WFM leads, global planning teams, and real-time coordinators. You'll also be supported by a robust analytics and product team, ensuring you have the tools and insights you need to succeed.

What you'll be doing

Day-to-day in this role you'll:

• Build and lead a new global intraday WFM team - hiring, developing, and setting up ways of working that scale.
• Keep an eye on real-time performance across 30+ countries to make sure our service levels stay where they should be.
• Create and maintain global playbooks for intraday management, including alerts, priorities, and response actions.
• Design clear processes and tools to make operations smoother, faster, and as automated as possible.
• Set up strong planning and incident management frameworks so we can react quickly when things don't go as planned.
• Coach and guide shift leads and intraday coordinators, helping them grow and perform at their best.
• Work closely with analytics, product, and planning teams to make sure dashboards and data support smart decisions.
• Drive continuous improvement by reviewing results, spotting patterns, and fixing root causes before they grow.

Our humble expectations

• 5+ years of experience in Workforce Management
• A natural, experienced leader (40 - 50 direct reports), able to build and lead teams.
• Experience starting things from scratch - setting up new processes, teams, or functions that scaled successfully.
• Strong strategic mindset - you know how to create a roadmap and deliver on it efficiently.
• Excellent understanding of WFM tools, metrics, and real-time operations in a global or multi-country setup.
• Analytical, data-driven, and comfortable using dashboards and insights to guide decisions.
• Fluent in English and confident in communicating clearly and simply.

Next steps

Sounds like the perfect fit? We can't wait to meet you. Apply now and let's shape the future of WFM together!

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.