Competitive Operations Coordinator

Introduction

The Esports team is focused on delivering world-class competitive experiences for players and fans across Riot's global esports ecosystem. As part of Riot Games' partnership with the Esports World Cup Foundation (EWCF), we are bringing our games to the Esports Nation Cup (ENC) and Esports World Cup (EWC) in 2026.

Your tasks

As Competitive Operations Coordinator for the EMEA region, you will serve as the front-line competitive operations owner supporting teams, coaches, and tournament organizers participating in ENC and EWC. You will be the primary point of contact for competition-related questions, ensuring clarity, consistency, and confidence in competition rules, policies, and qualification processes.

In this role, you will operate at the intersection of competitive integrity, player experience, and external partnership delivery-helping teams navigate scheduling, scrimmage access, friendlies, and qualification requirements in the leadup to major global events. You will also provide on-the-ground competitive operations support in Riyadh during both ENC and EWC events.

You will report to Sr. Manager, Competitive Operations and work in close collaboration with Program Management, Product, Esports, Publishing, and the Esports World Cup Foundation.

Responsibilities include:

Competitive Operations & Governance

• Own competitive operations support for EWC and ENC national teams in EMEA
• Interpret, administer, and enforce competition rules, policies, and competitive guidelines in the context of national team competition
• Maintain competitive integrity while applying sound judgment in novel or ambiguous situations

Front-Line Stakeholder Support

• Serve as the primary point of contact for national team captains, coaches, and federation representatives regarding competition-related questions
• Support tournament organizers and EWCF counterparts by providing timely guidance on rules, scheduling, and eligibility
• Build trust-based relationships with stakeholders by being responsive, consistent, and solution-oriented

Scheduling

• Guide national teams through competition windows, scheduling constraints, and approved formats for friendlies and scrimmages
• Help teams identify viable scrimmage opportunities while ensuring compliance with Riot policies and event timelines
• Coordinate closely with internal Riot teams to resolve scheduling conflicts or edge cases

Qualification & Readiness

• Support the administration and communication of qualification processes relevant to ENC and EWC participation
• Ensure teams clearly understand requirements, deadlines, and escalation paths
• Partner with Program Management to track readiness and flag risks related to competitive eligibility or compliance

Live Event & On-Site Support

• Travel to Riyadh to support competitive operations during ENC and EWC events
• Act as an on-site competitive authority to help resolve issues quickly and calmly during live competition
• Support match readiness, competitive rulings, and coordination with tournament operations staff

Process & Continuous Improvement

• Help document and refine competitive operations processes, FAQs, and guidance for national teams and partners
• Identify recurring issues or points of confusion and proactively propose improvements to rules communication or workflows

Dispute Resolution & Integrity

• Support dispute resolution and investigation efforts related to competitive issues, eligibility, or policy compliance
• Uphold competitive integrity, fairness, and professionalism in all competitive matters

Your profile

Required Qualifications:

• You have 3+ years of experience or advanced degree in esports or sports league administration, sports media entertainment, or equivalent
• You have very good knowledge of League of Legends and/or VALORANT and their mechanics; you can tell if it's a bug and not a feature
• Strong knowledge of the esports industry in EMEA
• You know how esports tournaments work and you have robust knowledge about competition rules and operations
• Direct experience working within Competitive Operations supporting a professional league
• Experience in managing external vendors and contractors
• You have experience in working closely with Product Leads

Desired Qualifications:

• Fluency in additional language(s) beyond English, such as Spanish, French, Turkish, or German
• You are very familiar with the Riot esports scene
• You have a strong understanding of the esports and sports industry, league and team business

For this role, you'll find success through craft expertise and a collaborative spirit that prioritizes the delight of players. We will look at your past studies and experience, but for this role, we also look for dedicated people with a personal relationship with games. If you embody player empathy and care about players' experiences, this is the role for you!

We offer

Berlin, Germany

Job Id: 6058

This is a contract role through the end of the year, with required travel to Riyadh for event execution.

At Riot Games, we put players first. That mission drives every decision in our quest to create games and experiences that make it better to be a player. Whether you're working directly on a new player-facing experience or you're supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we're better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday.

Contact

If that sounds like the kind of place you want to work, we're looking forward to your application