eCommerce Manager - The Orchard

The E-Commerce Manager is responsible for driving the growth, performance, and overall success of the organization’s e-commerce platforms. This role involves strategically enhancing online presence, optimizing sales, and delivering an exceptional customer experience. By combining strategic planning, operational execution, and cross-functional collaboration, the E-Commerce Manager will ensure the continued success and expansion of our e-commerce business.

In this role, you will oversee artist webstores, providing guidance to clients on best e-commerce practices and ensuring seamless execution of campaigns and product launches. A strong background in Shopify, inventory management, and project management is essential, as well as the ability to work closely with the marketing team to create impactful promotions and seasonal campaigns. You’ll play a critical role in ensuring deadlines are met and campaigns are executed flawlessly from start to finish.

We’re looking for a self-starter who can generate innovative campaign ideas, lead teams and clients through every step of the process, and manage multiple projects simultaneously. A solid understanding of e-commerce calendars, promotions, and industry trends is key to excelling in this position. If you thrive in a fast-paced environment and are passionate about creating exceptional online shopping experiences, we’d love to hear from you.

What you will do

• Management of the company's D2C and e-commerce operations across the EU region
• Full responsibility for the online stores, including artist and label stores on Shopify, and their integration with warehouse and ERP systems
• Creation and maintenance of product listings across the stores
• Coordination and management of the external logistics partner, including daily operational alignment
• Oversight of order fulfillment processes, ensuring accurate order, shipping, and payment status handling
• Management and continuous improvement of customer service processes, including the integration of new systems and tools for more efficient support
• Implementation of store front-end changes and optimizations
• Administration of D2C stock reservations and associated operational workflows
• Serve as the central point of contact for all EU e-commerce daily business

Who you are:

• Minimum of 3 years of experience in e-Commerce,
• Experience within the music industry is preferable
• Strong project management skills, with the ability to oversee multiple campaigns and meet tight deadlines.
• Collaboration and communication skills, with the ability to work effectively across marketing teams, clients, and other stakeholders.
• Excellent analytical and problem-solving skills
• Proficiency in Shopify and email marketing platforms is also preferable
• Fluent in written and spoken German and English