IT Support Specialist (f/m/d)

Created in 2016, Free2move simplifies mobility-related uses by offering a wide range of services to satisfy everyone's 🚘 travel needs.

With Free2move, you can rent a city car for shopping or for your stay in Italy or book a car park during your weekend in Paris... all in one click, on our web/mobile platform! 📲

Born from the merger of the Stellantis Group 🚗 and the start-up TravelCar, Free2move, thanks to its agility and its spirit of conquest has managed to establish itself in just few years as a reference player to revolutionize the mobility of all travellers.

Having become the #1 reflex for more than 6 million users, Free2move operates in more than 170 countries across 5 continents 🌎 and is available in 30 languages and 26 currencies. 5000 partners trust us and several hundred thousand vehicles are available!

If you want to join a team of +750 experts and bold international projects, then you're in the right place! 🎯

You will evolve in an ultra-dynamic, innovative, agile, internationally-focused structure and integrate our talented teams, full of ideas and motivation and with multidisciplinary skills, at the crossroads of the digital eco-system and the fast-changing automotive sector.

We are looking for a proactive IT Support Specialist to serve as the technical backbone of our daily operations.

In this role, you aren’t just "fixing computers"—you are the architect of a seamless employee experience. You will manage our modern cloud-first ecosystem (Okta, Google Workspace, Jamf) and ensure our team has the tools they need to innovate without friction.

Core Responsibilities

• Service Excellence: Own the Jira Service Management queue. You’ll triage, troubleshoot, and resolve hardware and software requests with a focus on high "First Response" quality and employee satisfaction.

• Identity & Access Management: Act as the primary administrator for Okta and Google Workspace , managing the secure lifecycle of user identities, groups, and permissions.

• Lifecycle Management: Lead the end-to-end onboarding/offboarding process. You’ll ensure new hires have a "Day 1" ready experience and handle secure offboarding to protect company data.

• Fleet Orchestration: Manage our Apple-centric fleet using Jamf Pro . You’ll ensure devices are patched, secure, and compliant while maintaining an impeccable hardware asset database.

• Infrastructure Support: Maintain office connectivity (UniFi) and provide expert-level macOS troubleshooting for both remote and hybrid staff.

• Knowledge Engineering: Translate complex technical workflows into clear, accessible "How-To" documentation within Confluence for both the IT team and end-users.

What You Bring ?

The Essentials

• Experience: 3+ years in a dedicated IT Support or Systems Admin role, preferably in a fast-paced or high-growth environment.

• The Apple Expert: Deep technical knowledge of macOS and the Apple ecosystem. You know your way around Terminal and system preferences like the back of your hand.

• The SaaS Stack: Hands-on administration experience with Okta , Google Workspace , and the Atlassian Suite (Jira/Confluence).

• MDM Mastery: Practical experience using Jamf Pro and Apple Business Manager for zero-touch deployment.

• Network Literacy: A solid understanding of networking fundamentals (TCP/IP, DNS, VPNs) and experience with UniFi or similar enterprise Wi-Fi solutions.

The "Bonus" Points

• Automation: Ability to write basic Python or Bash scripts to automate repetitive tasks.

• API Savvy: Experience interacting with APIs (specifically Atlassian) for custom data exports or reporting.

Behavioral Traits

• Empathy-First: You genuinely enjoy helping people and can turn a frustrated user into a happy one.

• Clarity: You can explain "why the VPN isn't connecting" to a non-technical person without using confusing jargon.

• Meticulousness: You’re the type of person who notices if a serial number is entered incorrectly in the inventory sheet.

• Ownership: You don’t just close tickets; you look for the root cause to ensure the problem doesn't happen again.

What we offer 🎁

Working at Free2move means becoming part of a tribe in which the culture of performance rhymes with a good atmosphere. It is also:

• A start-up spirit supported by a large Group

• The opportunity to revolutionize the uses of mobility with us!

• A neat integration to start well

• Lots of possibilities for development

• Collaboration with multidisciplinary and international teams

• International projects to perfect your background!

• An attractive salary

• An access to our E-Learning platform 📚 : for the development of languages and other skills
  

...This list is not exhaustive...

Job type:
- Permanent contract / Base in one of our office in Berlin, Madrid or Paris
- To be filled asap