E-commerce & Customer Experience Specialist (Berlin)

We are looking for an E-commerce & Customer Experience Specialist to join our Nordic Knots team in Berlin. We are searching for someone with experience in interior design and a passion for creating flawless customer experiences. You should be highly organized, service-minded, and excited to help customers transform their spaces with timeless design.

The Role

As an E-commerce & Customer Experience Specialist, you will play a key role in delivering a best-in-class shopping experience. From offering personalized interior design advice to providing prompt, thoughtful solutions, you will ensure every interaction leaves a lasting positive impression. You will also be a crucial link between our customers and our digital operations, making sure everything runs smoothly behind the scenes.

Your Responsibilities

• Advise and guide customers on interior design choices and product selections via email, chat, or phone.

• Handle orders and customer communications through Zendesk, keeping conversations organized and ensuring all inquiries are answered within set time targets.

• Manage returns, process refunds, and support logistical needs across the shopping journey.

• Oversee day-to-day e-commerce operations, including order management, inventory updates, and email list maintenance.

• Assist with customer satisfaction follow-ups, process improvements, and a variety of e-commerce related projects.

About You

• Degree in Interior Design or a related field.

• Professional experience in interior design and customer advisory roles.

• Native-level fluency in English with excellent written communication skills.

• Previous experience working in customer service, e-commerce, or client-facing roles.

• Highly organized and detail-oriented, with a natural ability to juggle multiple tasks at once.

• Proactive, adaptable, and energized by working in a fast-paced, start-up environment.

• Zendesk experience is a plus.

• Fluent in German a must

• Fluent in French is a plus
  

Nordic Knots

Nordic Knots was founded in 2016 by Liza B Laserow, Fabian Berglund and Felix Berglund. We are a fast-growing direct-to-consumer Scandinavian interior design brand with the USA as the major market. Nordic Knots was born from a culture of thoughtful design that lasts beyond seasons and trends. Fusing function and aesthetics with a Scandinavian sensibility, we craft timeless textiles for the modern home. We believe that great textiles are foundational and can transform a house into a harmonious home – framing the most beautifully curated lives. The head office as well as the flagship store is located at Birger Jarlsgatan in central Stockholm. We have a constantly growing team in both Sweden and the USA.

What we offer
We are a fun and driven team with high ambitions. We have an entrepreneurial and open-minded culture where all new ideas and suggestions for improvements are valued and encouraged. At Nordic Knots everyone should feel that they are a part of and contributing towards our success as we continue to scale up.

At Nordic Knots we stand for a diverse and inclusive workforce. We seek talented individuals who bring a range of perspectives and inspired ideas. We welcome all applicants eager to join a dynamic team.