CRM Tech Manager

Job Description

We are on the lookout for a CRM Tech Manager to join the Marketing Retention team on our journey to always deliver amazing experiences.

We build the world’s largest on-demand delivery platform, and our team is the engine that powers its global engagement. As part of the Central Customer Engagement Tech team, we bridge the gap between complex engineering and high-impact marketing.

We seek a dynamic, innovative CRM Tech Manager with a robust technical background and a passion for operational excellence. This role positions you at the forefront of industry-leading CRM technology, where you won't just use tools, you will design the systems that power them. Our focus is on building scalable, automated infrastructures and seamless data integrations that enable personalized, real-time customer experiences across the globe. If you have a knack for solving technical puzzles and a vision for the future of marketing automation, you’ll fit right in.

• CRM Platform Implementation & Maintenance: Customizing, configuring and maintaining our main CRM platform (Braze) + supporting access management.

• Data integration and APIs: Managing and designing the integrations with Braze and other external tools (inbound or outbound)

• Mobile SDKs integration support: Support our mobile dev teams globally to integrate the SDKs properly with the mobile clients by providing the best practices and best methods to use for different use cases.

• Technical problem solving: Troubleshooting skills to solve technical issues with different technical teams

• Cross functional collaboration: Wellness to work with Product, Engineering, Analytics, Marketing.

• Holistic understanding of the business goal: To drive any technical initiative towards this goal.

Qualifications

• Proven experience for 2-3 years in managing CRM platforms (Braze, Salesforce, Marketing Cloud, Dynamics 365, HubSpot) (Preferably Braze)

• Proven knowledge about APIs integrations and endpoints

• Liquid or templating language experience - coding languages would be a plus!

• Proven experience in solution architecture and end-to-end implementation

• Strong business acumen with excellent communication and stakeholder management skills

• Demonstrated expertise in project management and delivery execution

Additional Information

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

• Wondering what relocating to Berlin is like? In this article, we’ve put together 10 things you should know about moving to Berlin and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.

• Ready to prepare for your interview? Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at [email protected] it in your application.

Severely disabled applicants with equal qualifications will be given preferential consideration.

You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.