Host & Partner Relations Specialist (m/f/d)

Explore a new world of possibilities

HomeToGo is Europe’s leading vacation rental group with the vision of unlocking better stays. Our team is united by a passion for travel, driven by innovation and impact, and guided by open-minded leaders at every level. Our commitment to recognizing and empowering exceptional talent is the foundation of our growth. We are actively hiring candidates from all around the world, including sponsoring visas for Germany. An amazing journey of opportunity with an international team lies ahead - join us!

Your future contribution

As HomeToGo’s Host & Partner Relations Specialist, you will be the human connection between hosts & partners and our product, striving to deliver effective solutions that satisfy property owners around the world. Your customer-centric mindset will help you deliver first-class customer service to our hosts & partners and work on projects that aim to improve the holistic platform experience. This is an exciting opportunity to work with an international team in a highly cross-functional role, directly advocating on behalf of our property owning and managing hosts.

How you’ll add value

• The focus of the role is to provide an outstanding experience for our hosts & partners across multiple platforms, including but not limited to phone and email

• During the first month, you will get to know the Customer Experience team ( Guest, Partner and Host relations ) and learn how to collaborate cross team

• Within your first three months, you will support the Host and Partner Relations team by enhancing daily operations, and introducing new ideas.

• After six months in your role, you will be fully autonomous and involved in several projects related to onboarding/fraud while working in close collaboration with our product team and more.

• At all times, you will aim to effectively resolve host & partner issues in an effective and timely manner

You’ll be successful in this role if you

• Have a true desire to provide an amazing customer experience

• Are fluent in English (C1), German (B2) and/or French (B2)

• Have experience in Customer Service or hospitality (+2 years), travel industry experience is a plus but not necessary.

• Are an empathetic person with strong communication and interpersonal skills

• Have experience with Salesforce, Jira, or other CRM tools

• Comfortable working with a team, and have strong collaboration skills

What we offer

Your journey with HomeToGo is a two way street - we’ve got you covered! We offer a diverse variety of benefits to enable your career development and make HomeToGo a great place to work, including:

• Fair compensation: Competitive salary plus visa sponsorship and relocation support if you’re joining from abroad.*

• Time off and flexibility: 27 vacation days, plus one extra per year of tenure (up to 32). Hybrid setup with up to 50% remote work annually , including from abroad.

• Dog-friendly offices : Bring your four-legged friend along – our offices welcome well-behaved dogs.

• Learning and development: German classes, masterclasses, workshops, and cross-team mentorship to support your growth.

• Mobility perks: Monthly subsidy for the Deutschland-Ticket (nationwide public transport) and tax-advantaged bike leasing via salary conversion.

• Travel benefits: Discounts on vacation stays via our HomeToGo_Friends program for you, friends, and family. Plus exclusive deals with travel providers through the Travel Industry Card .

• Wellbeing support: Access to psychological support and mental health resources, plus subsidized fitness via Wellhub.

• Union Berlin partnership: 20% off official fan gear and other exclusive sponsor perks.

• Climate commitment: CSRD-compliant, proud member of Leaders for Climate Action, partnering with Plan A to set and track the Group’s carbon footprint.

• And more: We're always evolving our benefits to support what matters most to our team.

*Certain conditions apply.

Check out what your future colleagues have said about us on Glassdoor and Kununu !

Protect Yourself From Recruitment Scams At HomeToGo, we care deeply about the integrity of our hiring process and the safety of our candidates. Please note:

• All legitimate job opportunities are listed on our official Careers Page .

• Any communication from us will come from an @hometogo.com email address.

If you come across a suspicious job posting, receive an unsolicited offer, or are unsure about the legitimacy of a communication claiming to be from HomeToGo, please reach out to us for verification via [email protected] .

About us

HomeToGo is the SaaS-enabled marketplace with the world's largest selection of vacation rentals, listing millions of offers from thousands of trusted partners, including Booking.com , Vrbo and TripAdvisor. From vacation homes, cabins, beach houses, apartments, condos, house boats, castles, farm stays and everything in between, HomeToGo combines price, destination, dates and amenities to find the perfect accommodation for any trip worldwide.

Founded in 2014, HomeToGo operates localized apps & websites in more than 30 countries across Europe, North America, South America, Australia and Asia-Pacific. HomeToGo also operates brands such as Agriturismo.it , AMIVAC, atraveo, Casamundo, CaseVacanza.it , e-domizil, EscapadaRural, Kurzurlaub, Kurz Mal Weg, Tripping.com and Wimdu.

HomeToGo is an Equal Opportunity Employer, committed to hiring and nurturing exceptional talent, representing various backgrounds, perspectives and skills. We are authentically candid and open-minded, fostering a safe environment for diverse opinions. Our hiring decisions are based on qualifications, merit and business needs. We do not discriminate against race, ethnic origin, gender, sexual orientation, religion, political, ideological or religious views, disability or age.

We are committed to creating and maintaining a workforce of equality and diversity at HomeToGo and to provide opportunities to everyone. We therefore welcome your application even if you aren't completely confident that your experiences fit the job description criteria. We would really love to get to know you!