Operational Warranty Manager (m/f/d)

Key Responsibilities

• Ensure the successful execution and closure of all warranty-related activities, meeting contractual commitments and customer expectations.

• Coordinate warranty operations across assigned workshop, including the review of technical reports, identification of corrective actions, and follow-up on their implementation.

• Serve as the primary focal point for the customer, suppliers, and internal stakeholders throughout the warranty period.

• Plan and coordinate material requirements, demand forecasting, and reporting activities to support warranty operation

• Support the management supplier warranty claims and guarantee processes, ensuring timely resolution and accountability.

• Promote and ensure compliance with company strategies, policies, procedures, and quality standards.

• Prepare, monitor, and consolidate budgets within the assigned area of responsibility, ensuring effective cost management.

• Drive continuous improvement initiatives through the implementation of new processes, tools, and best practices.

• Develop and maintain strong customer relationships, ensuring high levels of satisfaction and long-term partnerships.

• Identify, assess, and mitigate risks and opportunities associated with warranty obligations and project performance.

• Ensure that warranty-phase activities are aligned with business objectives, resource planning, and operational priorities.

• Monitor warranty performance KPIs and provide regular reports and analysis to support decision-making and operational excellence.

Your Profile

• Bachelor’s or master’s degree in industrial/mechanical/electrical/electronic engineering or an equivalent technical qualification.

• Several years of professional experience in warranty management, maintenance operations, or a similar role.

• Experience in the railway industry is highly desirable.

• Demonstrated commitment, team player, flexibility, and a proactive mindset.

• Fluency in German and English (minimum C1 level) mandatory; Spanish is considered an asset.

• Advanced proficiency in MS Office and SAP.

• Strong knowledge of budgeting, cost control, maintenance processes (both site- and product-level), as well as quality, procurement, and supply chain management practices.

• Solid understanding of regulations applicable to warranty projects, contract management, and customer requirements.

• Excellent communication, stakeholder management, and negotiation skills, with the ability to remain resilient, solution-oriented, and organized in complex environments.

• Strong sense of ownership and accountability, combined with a structured and methodical approach to work.

What we offer:

• 38-hour work week – Enough time for your family and friends

• Attractive compensation package – Including a Christmas bonus, individual performance bonus, and company-wide profit-sharing bonus

• Family-like working atmosphere – With us, you're more than just a number

• Intensive onboarding – So you can feel confident from day one and get off to a successful start

• Additional pension scheme – Because we care about your future

• Secure employment with a globally operating company – Because stability matters