Customer Experience Manager (all genders)

Your mission

Empower our customers to succeed with our cutting-edge data and software solutions in the travel industry.

You’ll be a trusted point of contact helping them extract value from our tools, many of which are embedded in customer systems and increasingly powered by automation and AI.

• Consult & Technical Support:
  Support customers during onboarding, technical certifications, integrations, and ongoing implementations. Learn to work with APIs, data structures, and system interactions, while creating and maintaining documentation and learning resources that help customers work independently. Collaborate closely with internal technical teams to ensure smooth go-lives.
• AI-Enhanced Enablement:
  Use analytics and AI-driven insights to understand customer usage patterns, anticipate challenges, and help deliver recommendations that improve adoption and performance.
• Collaboration & Advocacy:
  Work cross-functionally with Product, Tech, and Sales teams to bring customer feedback and technical requirements into product improvements and measurable success outcomes.
• Data-Driven Retention:
  Help monitor usage and integration health, identify adoption risks, and support the creation of action plans to drive customer satisfaction, retention, and growth.

Your profile

You bring a strong interest in technical topics and customer collaboration, and you’re motivated to deepen your skills and grow with us—regardless of whether you are at the beginning of your career or already bring first professional experience.

• Languages: Fluent German (required) and strong English skills to collaborate effectively with international colleagues and customers.
• Technical Foundations: Initial understanding of APIs, XML/JSON, and common tools like Excel or CRM systems (HubSpot a plus), and a willingness to continuously expand your technical know‑how.
• Analytical Curiosity: Enjoy working with data, dashboards, and AI‑supported insights to spot patterns, challenges, and opportunities.
• Working Style: Proactive, structured, and customer‑focused, with the ability to pick up technical concepts quickly and communicate them clearly to diverse stakeholders.

Why us?

• Complete trust in your abilities and plenty of space for creative and self-directed work.
• A permanent contract in a stable, dynamic, and future-oriented company, as well as flexible working hours and a hybrid office/remote work model.
• Up to 4 weeks of "Work from Anywhere" per year.
• Benefits like a BVG Germany Ticket, an Urban Sports Club membership and meal subsidies
• Tourism perks like the DRV Card and other discounts.

Inclusivity at GIATA

At GIATA, we are committed to creating an inclusive environment where all employees feel valued, respected, and supported. We strive to build a workforce that reflects the diversity of our communities. We are an equal opportunity employer and welcome applications regardless of race, ethnicity, religion, gender, origin, disability, marital status, citizenship, or gender identity. If you have a disability or specific needs that require accommodation, please let us know.