(Junior) Knowledge & Training Manager in Article Management (all genders)

ABOUT THE ROLE AND THE TEAM
We are looking for a (Junior) Knowledge & Training Manager to drive improvements for Zalando suppliers when creating and managing article data as well as operational improvements that lower costs for Zalando.
You get the chance to influence an essential part of the Zalando platform and be involved in making the Article Management strategy a reality over the next years.

INCLUSIVE BY DESIGN

If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!

At Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce – one that thrives on diversity and is truly inclusive by design. We believe that diverse teams fuel innovation and creativity, and we actively seek out talent from all backgrounds.
We actively seek to reduce bias in our hiring and employment processes, focusing on your qualifications, skills, and contributions. To support this, we kindly ask that you refrain from including personal details such as your photo, age, or marital status in your CV, ensuring a fair and equitable evaluation based solely on your abilities and potential.

We are committed to providing an exceptional and accessible candidate experience for everyone. If you require any accommodations to support you throughout the hiring process, please let us know – we are here to assist you.

Discover more about our commitment to creating a diverse and inclusive workplace:

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

You’ll critically evaluate and challenge our vendor education processes, identify improvement areas based on common article defects with highest focus on interacting with the vendors via different collaboration channels on a weekly basis.

You’ll take ownership of preparing and aftercaring vendor education projects aimed at a more efficient management of the enablement of our suppliers. You’ll manage the process end to end from initial assessment to sustainable operationalization.

You’ll work with the operational teams in Article Management, Partner Tech and other relevant stakeholders across Zalando to create comprehensive and user-friendly enablement and process material for internal and external stakeholders.

You’ll own the next level development and improvement of Platform Business Article Management KPI of Article Data Quality.

You’ll own the article content guidelines exception process and guide partner-facing teams to find matching solutions to individual partner article onboarding blockers.

WE’D LOVE TO MEET YOU IF

You manage your workday highly proactively and autonomously with a strong drive to execution.

You bring a driven and continuous improvement mindset.

You bring either knowledge in project management or in article data management, ideally both.

You are able to break down complex subjects into manageable solutions.

You are eager to drive the conversation with stakeholders of any kind to drive your projects in a timely manner.

You have experience in working in a tech environment: you speak the language of business but understand the technical implications and can collaborate with colleagues from Product and Process Excellence teams.

If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days)

2 paid volunteering days a year

Employee shares programme

40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners

Relocation assistance available (subject to prior agreement)

Family services, including counselling and support

Health and wellbeing options (including Wellhub, formerly Gympass)

Mental health support and coaching available

Drive your development through our training platform and biannual peer-to-peer review