Reception Staff / FOM (m/f/x)

To support our team at a&o Hostel Berlin Mitte , we are looking for YOU - a Receptionist (m/f/x) to manage our Front Office.

We would also be happy to consider applications for Front Office Manager; Receptionist; Receptionist; Guest Relation Manager; Service Employee; Host / Hostess; Salesperson or career changer who enjoys the hotel business and dealing with guests..

OUR OFFER

• 75% - 90% discount on private accommodation in all a&o hostels (depending on company affiliation)
• attractive corporate benefits such as discounted leisure activities and events
• subsidized language courses
• Subsidized company pension scheme
• 100% coverage of your public transport costs (job ticket)
• support for your further education in the form of various trainings
• Mental Health: We offer you free and anonymous mental health coaching from our independent partner „nilo" ( who will support you with professional, private and health-related challenges
• Of course we provide drinks, fruit and vegetables on a daily basis – and as hostel staff you can join your team for the meals served at the buffet
• Seniority bonuses in the form of cash bonuses and additional vacation days

YOUR JOB

• You are the figurehead of a&o: our Front Desk is your territory
• You are responsible for the check-in and check-out of our guests behind the reception or in the lobby as Guest Relation Officer
• To make our guests feel comfortable at a&o, you take care of their needs and provide tourist information
• You take care of our guests and their concerns
• As shift leader, you take responsibility for ensuring that the shift runs smoothly
• At the bar you serve hot and cold drinks and snacks, and prepare snacks and cocktails

YOUR PROFILE

• You have experience or a completed training in the hotel industry or tourism
• Of course, you are driven by a great sense of responsibility for the tasks assigned to you.
• You enjoy dealing with guests - and you show it, regardless of the time of day or night
• You are characterised by an independent way of working and the ability to work in a team.
• A high degree of commitment and independence are a matter of course for you.
• Even in shifts that start at 6 a.m., it is easy for you to remain friendly, highly motivated and service-oriented.
• You have a good command of German and English - of course, we would be happy to hear any other language you speak

We are very happy to receive your application (resume, cover letter, desired salary, earliest possible starting-date).

Apply now!

Elton Hinz
General Manager

More about a&o hostels:
As Europe's largest hostel chain, a&o is more than just a place to work - we stand for diversity, openness and a warm smile .
We live our mission ‘everyone can travel’ through fair prices and our continuous growth. With our motto ‘Stay affordable - sleep sustainable’, we are committed to affordable travel and sustainable action.
Since our founding, everyone has been welcome at a&o - no matter where you come from, what gender you are, how you love, what you believe in or what culture you belong to. We are colorful, diverse and full of team spirit - just like our guests! Apply now